Over the past few weeks, we’ve seen an increase in the number of messages containing questions, feedback, and occasionally a pat on the back (thank you!!). This week, we’ve started actively using Get Satisfaction to take the conversation beyond email, and reach more of our users.

Get Satisfaction is a tool that makes it easy for us to have a public conversation with people who have questions about Whrrl. It also makes it easy to find topics that are currently active, to save you the trouble of documenting a problem we’re already working on fixing.

If you’ve contacted us before, you’ve probably received an email from Joni. She didn’t really want her picture on the blog, so I made this drawing of her this morning (before I had any coffee!). I’m particularly proud of the side-swept bangs, which are pretty accurate.

Joni will still be sending emails, but she will also be available on Get Satisfaction, along with help from Tyler. I was going to make a picture of Tyler… but I just can’t get his hair quite right.

Ways to Contact Customer Service

We can be reached at:

• feedback@whrrl.com
• help@whrrl.com
• customerservice@whrrl.com
• Through the feedback box on the Whrrl website, click the feedback link in the upper right corner.

Thanks to all of you who are telling us what you think, how you use Whrrl, and what you’d like to see in the future. Our goal is to learn what works, and what doesn’t, because it helps us make Whrrl a better experience for you. So keep the comments coming by whatever means you prefer; we look forward to talking with you!