For any questions regarding eSIM operation and use, please contact the supplier's technical customer service (please refer to the order notes for contact information) and provide the KKday order number to obtain quick assistance from a dedicated person.
Supplier technical customer service Line official account [@waysim]. Customer service hours: Monday to Sunday 24 hours a day
Please activate the eSIM within 30 days of receiving it.
The eSIM QR code can only be scanned once. If you are prompted to contact your carrier or other prompts appear, please turn your phone off and back on or contact customer service.
Days calculation method: After arriving at the tourist country, turn on data roaming and successfully connect to the network, the first day is 23:59 on the day, and the card will expire at 12:00 in the evening of the selected day (time calculation is based on Taiwan time)
Please turn off the eSIM number after scanning and binding at the Taiwan airport on the day of departure, and then turn on the eSIM number and eSIM roaming after landing, otherwise there will be time differences. Time calculation is based on Taiwan time. Please set up the eSIM on the day of departure. If the eSIM QR code expires due to early scanning, it is a personal factor and cannot be reissued or refunded.
Before installing the eSIM, please make sure you are connected to WiFi or mobile network, then scan the QR Code to join the mobile plan.
Please save this QR Code. Once scanned, it will become invalid and cannot be reissued. Please follow the instructions to install it. Do not exit the screen during the process to avoid the phone misjudging and causing the eSIM plan to be deleted.
Telecommunications companies adhere to the Fair Use Principles (FUP) to maintain network quality. Large amounts of traffic in a short period of time are easily automatically regulated, which may result in inability to access the Internet or slow network speeds. If your speed is reduced due to the Fair Use Principles (FUP), please contact technical customer service.
The quality of telecommunications networks in different countries varies. The base station construction is not as dense as that in Taiwan. The regionality and telecommunications construction of each country are different. We are sorry that we cannot request a refund due to the signal conditions in a few areas.
Good connection in both hong kong and guangzhou
easy use. fast speed