Ticket Collection Method: (1) If the voucher code is a standard 7-digit number, please log in to the online ticket collection link: https://xzx.chimelong.com/scenicReserve via your mobile phone and enter the voucher code and the last 4 digits of your mobile phone number according to the on-screen instructions to generate a QR code for entry. (2) If the voucher code is "1111111", please present your purchase ID to the park ticket window to exchange for a paper ticket. (3) If the voucher code is "0000000", please present your purchase ID to the park entrance to scan your ID. All tickets are valid for one entry only.
To ensure public safety, visitors (audience members) entering Chimelong theme parks and circus performance venues must undergo security checks. Please take the initiative to open your bags and cooperate with the security checks. It is strictly prohibited to bring controlled devices, firearms and ammunition, flammable and explosive items, and other prohibited items stipulated by laws and regulations into the park (venue).
To ensure the safety of the animals in the parks, Chimelong Safari Park, Chimelong Bird Park, and Chimelong Ocean Kingdom do not allow visitors to bring in any other food and drinks, except for baby food and an appropriate amount of drinking water. Visitors (audience members) may bring in food and drinks for their own consumption to other Chimelong theme parks (including Chimelong Paradise, Chimelong Water Park, etc.) and circus venues. However, they are not allowed to bring in food that needs to be heated, reheated, processed, refrigerated, or kept warm (such as instant noodles that need to be heated and self-heating foods), food with a pungent odor (such as durian), or other foods that are not suitable for entry into the parks.
Some facilities have height and physical requirements. Please consider your own health conditions before participating.
For the safety of other children, the use of "parent-child safety ropes" is prohibited within the park. Selfie sticks are also prohibited on rides, in gatherings, or in crowded areas. In severe weather conditions that pose a risk to the safe operation of equipment (such as lightning, rain, snow, hail, fog, heavy rain, typhoons, etc.), some large outdoor attractions will be suspended, and park performances will be temporarily or partially canceled.
AIRSIM Borderless Data SIM redemption code: [KKDAYCL], valid until December 31, 2025 (failure to redeem the card within this period will be deemed as forfeiture and no compensation or reissue will be provided). Each registered email address, phone number, and AIRSIM account can only redeem the reward once (i.e., the HK$20 stored value can only be redeemed once). Duplicate applications will not be accepted.
Redemption process (only for Hong Kong mail and Hong Kong collection):
1. New users: Visit https://www.airsim.com.hk/KKdayCL and enter the 7-digit redemption code [KKDAYCL], your contact information, and mailing address. An AIRSIM card (with HK$20 stored value) will be mailed to you within 5 business days. Hong Kong postal delivery takes approximately 5 business days. You can also pick up your card in person at the AIRSIM Causeway Bay Service Centre or AIRSIM Shatin Shek Mun Office. Once you submit your application, you can collect your card.
2. Existing users: Go to https://www.airsim.com.hk/KKdayCL and enter the 7-digit redemption code [KKDAYCL], your name, phone number, and email address, as well as your AIRSIM account number (10 digits). HK$20 stored value will be deposited into your designated account within 30 days.