The reservation confirmation email does not notify you that your reservation is confirmed. We will send you a separate reservation confirmation email, so please check the pick-up location and time again. If you do not receive the reservation confirmation email within 2 days, an error may have occurred, so please contact us.
Applications and emails received after business hours will be considered as received on the next business day. For inquiries outside of local business hours, please contact the emergency contact number of each branch.
Depending on the traffic conditions on the day, the pick-up time at the meeting hotel may be delayed. If there is a significant delay in the pick-up time, Panda Travel will contact the local contact information you provided when making the reservation.
If you are not at the meeting time, the bus will depart without waiting. If you cancel on the day or are late for the meeting time, please contact the emergency contact number listed on the reservation confirmation.
Please check at the time of application whether you can bring large luggage such as suitcases or strollers onto the bus or private car.
Drinks that accompany meals are not included in the price unless otherwise stated. If you would like to have drinks, please order them separately at the restaurant.
Even after a reservation has been made, the product may be canceled or its contents may be changed due to force majeure such as local circumstances, weather, natural disasters, and strikes.
Panda Travel is not responsible for any loss, damage or theft. Please be sure to take care of your luggage and belongings while participating in the event.
Additional fees may apply depending on the meeting and ending locations. Please check when making your reservation.
Please note that the tour is a shared vehicle and that other customers may join or the guide may change during the tour.
The minimum number of participants is 2 adults. Please contact us if you would like to participate alone or with 1 adult and 1 child.
Every Friday and on Hari Raya public holidays, the mosque is open for viewing only from the outside.