After placing an order, you need to confirm the room status and room rate again, which will be subject to the final confirmation of the supplier.
[Exclusive for Hong Kong, Macau, Taiwan and Overseas] Plan: All the above products are only applicable to residents of Hong Kong, Macau, Taiwan and overseas regions. Each guest entering the park/dining must present one of the following three identity documents: ① Hong Kong/Macau Special Administrative Region Home Return Permit/ID Card (permanent or non-permanent residents)/Passport; ② "Mainland Travel Permit for Taiwan Residents" or Taiwan Resident Permit of the People's Republic of China; ③ Overseas national passport; for identification. If the guest fails to present the relevant documents, he/she will not be able to enter the park/dine normally, and the original ticket will not be refunded or changed.
Chimelong Hotel's dynamic pricing may lead to price adjustment during holidays and promotional periods. After the order is placed, the room status and price confirmed by the supplier shall be final. If a customer fails to pay the price difference in time, the order will be cancelled automatically. If the order fails to go through after 2 makeup payments, there will be no 3rd makeup payment and the order will be cancelled. If a customer does not accept the price adjustment, cancellation is an option
The hotel requires that the name of the actual guest must be consistent with the name of the tourist provided when placing the order. Once the order is booked, no changes will be made (including passenger information)
The standard tickets included in the package for Guangzhou Chimelong International Circus, “Longlong Show,” and “Kaka Tiger Adventure” do not allow free admission for children under 3 years old or under 1.0 meter in height on the day of the show. Child tickets included in the package cannot be upgraded to standard tickets or other ticket types by paying the difference. Guests may explain their situation and present relevant identification at the hotel front desk to purchase up to 2 additional multi-day park tickets. The total number of multi-day park tickets purchased after this add-on cannot exceed 4.
The room can accommodate up to 4 people. If you need to purchase additional tickets/meals, please purchase them at the hotel front store. The fees are subject to on-site confirmation.
Before entering the park, visitors must submit valid identity documents for verification at the entrance. Please prepare valid identity documents in advance (including ID card/Mainland Travel Permit for Hong Kong and Macau Residents/Mainland Travel Permit for Taiwan Residents/Residence Permit/Passport, etc.)
At least one guest in each room needs to present their Hong Kong/Macau SAR Home Return Permit/ID Card (permanent or non-permanent residents)/passport for identification. If the guest fails to present the relevant documents, we will prioritize communicating with the guest to cancel the original reservation and rebook the hotel at the regular price.
Visitors must undergo security checks before entering any of the Chimelong theme parks. It is strictly prohibited to bring controlled instruments, firearms and ammunition, flammable and explosive items, and food into the park.
Selfie sticks are prohibited in recreational facilities, gatherings, and crowded areas
Pets are not allowed into the park
Some facilities in the park have height restrictions, please be aware of this; please also refer to the opening hours, performance times and precautions of the corresponding theme park.
Visitors are requested to maintain a proper distance when visiting the park. At the park entrance, performance venues, amusement facilities and other areas, please queue, take seats according to the interval signs or accept the on-site arrangements and guidance of the staff.
We will try our best to arrange the room type you need according to the room availability, but we cannot guarantee the availability of the specified room type. If the room type you need is sold out, we will directly arrange other room types to avoid additional costs caused by price fluctuations. If you do not accept any room type change at all, please indicate it clearly in the remarks. Please note that once the order is placed, there is no refund or exchange.
If you need to order multiple rooms and the same package, it is recommended that you complete them in the same order. If you order different packages separately, some of the rooms in the order may be sold out, and the orders that have been successfully ordered will not be refunded or changed. If you have a group order number, you can indicate it in the order notes, but there is no guarantee that there are still vacancies. It will be subject to room availability. Any special requirements, such as adjacent rooms, can be indicated in the order notes. We will try our best to arrange it, but it cannot be guaranteed.
In case of any disputes, the company reserves the right of final decision.
*This product is not eligible for the free suitcase offer
AIRISM Borderless Internet SIM Card redemption code: KKDAYCL. Redeem before June 30, 2026 (failure to redeem by the deadline will result in volunteer forfeit of the SIM card and there will be no compensation or reissue). Each registered email address, phone number and AIRSIM account can only receive the reward once (i.e., can only redeem the HK$20 credit once), repeated applications will not be accepted
Redemption Process (Hong Kong Delivery and Pick-up Only):
1. New Users: Go to [https://www.airsim.com.hk/KKdayCL] and enter the 7-digit redemption code [KKDAYCL], along with your contact details and mailing address. An AIRSIM card (with HK$20 credit) will be mailed to you within 5 working days. Hong Kong postal delivery takes approximately 5 working days. Alternatively, you can choose to pick up the card in person at the AIRSIM Causeway Bay Service Center or AIRSIM Shatin Shek Mun Office. The card will be available for collection after submitting your application.
2. Existing Users: Go to [https://www.airsim.com.hk/KKdayCL](https://www.airsim.com.hk/KKdayCL) and enter the 7-digit redemption code [KKDAYCL], your name, phone number, and email address, as well as your AIRSIM account number (10 digits). The HK$20 credit will be added to the specified account within 30 days.