Please arrive at the designated location 10 minute(s) before the scheduled departure time, as the tour will depart on time
Pick up from outskirt Hotels, like Nexus Resort, Rasa Ria Resort, Hotel 1Borneo area & Tuaran Area hotel will skip joining Floating Mosque & Pudding Cup Salut (But our Tour Guide can take away the Pudding Cup for you). No refund will be entertained.
All timings are estimated and for reference purposes only. Actual timing will be different subject to unforeseen situation.
Recommend to bring: Extra Pocket Money & Clothing, Sun Glasses, Camera, Mosquitoes Repellant, Hat / Cap, Raincoat / Jacket, Personal Toiletries, Drinking Water
In the case of schedule changes or cancellation due to traffic, weather or other force major, Travel Operator have the right to alter routes, timetables, itineraries and accommodation reserved should conditions beyond our control render it necessary.
If ATV activity cannot be carried out due to various factors on the day, a refund of Adult: RM100/pax, Child: Rm80/pax will be granted. Refunds will not be granted if travelers decide not to par-take in the activity due to private reason.
If Fireflies River Cruise activity cannot be carried out due to various factors on the day, a refund of Adult: RM50/pax, Child: Rm30/pax. Refunds will not be granted if travelers decide not to par-take in the activity due to private reason.
If ATV + Fireflies River Cruise cannot be carried out due to various factors on the day, a refund of Adult: RM150/pax, Child: Rm110pax. Refunds will not be granted if travelers decide not to par-take in the activity due to private reason.
Every guests are compulsory to participate in the guide's explanation and follow all instructions/arrangements based on the itinerary in order to ensure tour can be commenced smoothly. Each guest must also complete and sign a waiver of liability form prior to the tour.
Activities are required to sign a disclaimer form. If the guest does not agree to sign, the guest will not be able to proceed with the tour. No refund will be entertained.
Whether or not to cancel the trip shall be decided solely by the ATV operators after weighing the situation of the day, and the decision will be final, any objections will not be entertained.
If you wish to get a Private Charter 4 – 10 Seater Vehicle, please leave a remark when you place an order (Subject to Available). Payment MY450 to pay on site.
We are following “On-time Policy” to considerate with other guests. Transportation will not wait for late arrivals at the 2nd confirmed Pick-Up Time schedule given. No refund will be compensated.
Customers are encouraged to purchase their own travel insurance before traveling to Borneo. We recommend you to select a travel insurance policy that covers not only your medical expenses (including emergency repatriation) but also personal liability, cancellation, curtailment and loss of luggage. Doing so can prevent major disruptions and additional costs. We strongly encourage our customers to choose packages wisely, prioritize your safety first as life is priceless.
The ATV may be conducted by turn basis and would not be able to let all guest play at once, subject to the day's booking amount & operator's capacity.