Please keep your electronic and physical tickets carefully.
The following terms and conditions apply to all tickets:
All tickets are non-refundable and non-exchangeable unless the event is cancelled or rescheduled. Please refer to the relevant terms and conditions for details. The organizer reserves the right to change the program.
If the event or exhibition you have purchased tickets for is rescheduled or cancelled, our staff will notify you using the contact information you provided when booking your tickets. You can also check the individual event or exhibition webpage for the latest information before your visit.
One ticket per person, children of all ages are also required to present a ticket for admission.
Tickets sold cannot be resold, exchanged or refunded.
If the information on the ticket has been deleted or altered, or the ticket has been damaged or mutilated, the ticket holder may not be admitted.
Discount ticket holders must present valid proof to enter.
Age restrictions may apply to some activities (Tea House Theatre Family Experience / La bulle – CORPUS / Murmur – Grensgeval in collaboration with Aifoon / Carnival of the Animals – Circa: 4 years and above; Time Keeps The Drummer – WestK x Fevered Sleep suitable for all children and accompanying adults). The venue manager reserves the right to require ticket holders to present documents proving their age, such as identity cards.
In case of any disputes regarding the terms and conditions and other matters, the hotel reserves the right to interpret and make the final decision on any issues in dispute.
For detailed terms and conditions, please visit: westk.hk
"Tea House Family Special" Terms and Conditions:
- Tickets include show and refreshments; vegetarian snacks are also available. If you wish to be a vegetarian, please email ticketinfo@wkcda.hk or call the ticket hotline (852) 2200 0022 three days before the show and quote the transaction number of your purchased ticket for arrangement. Please do not bring in outside drinks or food.
- Please present this voucher to exchange for official tickets at the Xiqu Centre Ticket Office on the performance day. Seats will be allocated upon exchange.
- Each set of QR code can only be used once.
- This programme is suitable for children aged 4 and above.
- The event venue manager has the right to refuse admission to latecomers and to decide the time and method of admission for latecomers.
La bulle – CORPUS Terms and Conditions:
- Participants are required to gather at the Freespace G/F lobby 20 minutes before the show starts.
- This is an outdoor show. Audiences are welcome to bring their own hats, rain gear, etc. according to the weather. However, please do not bring large hats or umbrellas that may block other audience members' view.
- Pets are not allowed (except guide dogs and assistance dogs).
- There is no reserved seating for this programme.
Murmur – Grensgeval in collaboration with Aifoon Terms and Conditions:
- Audiences are advised to arrive at the performance venue 15 minutes before the performance. Latecomers and those who leave during the show will not be allowed to enter the venue after the show starts.
- Audiences are advised to wear comfortable flat shoes and must use shoe covers provided on site or take off their shoes before entering the venue.
Time Keeps The Drummer – WestK x Fevered Sleep Terms and Conditions:
- Upon entry, you will receive and wear a wristband with your ticket. Audience members can use the wristband to enter and exit the venue during the show, subject to the number of people in the venue.
- Freespace ticket office opening hours: from two hours before the first show* to 30 minutes after the last show* of the day.
- Address: Freespace, 18 Museum Road, West Kowloon Cultural District, Kowloon
Carnival of the Animals – Circa Terms and Conditions:
- This programme is suitable for children aged 3 and above.
- Please present this voucher to exchange for official tickets at the Xiqu Centre Ticket Office on the performance day. Seats will be allocated upon exchange.