The Private Transfer Journey: Booking to Drop-Off
This process outlines the seamless experience your client receives, from the moment they book until they are dropped off at their final destination.
Step 1: Secure Booking & Confirmation (Digital)
The customer initiates the process by booking the "Private Transfer & Scenic Tour" on the platform, providing the following essential details:
Date & Time: Required departure time from the pick-up location.
Pick-up Address: Specific location (hotel, apartment, or residential address).
Group Size & Luggage: Confirmed number of travelers and amount of ski/carry-on luggage.
Destination: Confirmed drop-off location (e.g., ski resort name or specified endpoint).
Upon payment, the customer receives instant confirmation containing all trip details and your contact information.
Step 2: Pre-Departure Notification (20 Minutes Before)
Your commitment to punctuality is confirmed with a real-time update:
15–20 Minutes Prior: The assigned vehicle will be dispatched and a final communication (via phone/app, if available) confirms the driver's arrival time and the specific car details (model, license plate).
15 Minutes Prior: The driver arrives at the confirmed pick-up location, ready to load luggage.
Step 3: Exclusive Pick-up & Start of Service (The Load-In)
This step focuses on eliminating typical travel hassle:
Meet & Greet: The professional driver meets the group at the specified address.
Luggage Assistance: The driver assists the group with loading all luggage and ski equipment into the private vehicle.
Departure: The trip begins promptly, navigating the quickest route while preparing for the scenic element.
Step 4: The Flexible Journey (2-Hour Service Window)
This is the core value proposition—personalized service during the 2-hour duration:
Direct or Scenic Route: The transfer proceeds toward the destination (ski area or custom location).
Custom Stops: The vehicle operates on a completely flexible schedule. The driver will stop everywhere by your requirement (e.g., photo viewpoints, coffee break, brief local exploration) within the agreed upon 2-hour limit.
Step 5: Final Drop-off & Service Completion
The journey ends with a smooth arrival and confirmation:
Direct Drop-off: The driver proceeds directly to the designated ski resort or drop-off address.
Luggage Retrieval: The driver assists with unloading all luggage and equipment.
Service Complete: The service concludes upon safe and successful drop-off at the final destination.