You can enter the museum between opening and last admission times, but you cannot enter at any other time. Please go to the information desk instead of waiting in line and present your ticket when entering.

Children under 3 years old can enter for free. Children aged 4 and older require this ticket.
Children under 13 years old must be accompanied by an adult (guardian). Tickets must be reserved together.

Voucher

Smartphone with internet connection

When using the voucher, open the usage screen from the link sent to you at the time of purchase, press the “Use” button, and show the screen to a staff member.
*Please ensure you have a stable network connection, as you will need to access the web page on your smartphone.
*Screenshots and printed copies cannot be accepted.
*If you purchase multiple tickets in one transaction, they cannot be used separately, and all tickets will be activated simultaneously. To use the tickets individually, please purchase them separately.
*For security purposes, you may be required to authenticate using a one-time password (OTP). If prompted, please follow the steps below:
1. Enter the email address to receive the OTP and press the send button.
2. Check that the OTP has been received by the email address set up in step 1. (The email containing the OTP will be sent from the domain “@linktivity.co.jp.” Please also check your spam folder just to be sure. If you can’t find it there, your email address may be incorrect. Open the URL for the usage screen from the voucher again and try again by entering your email address.)
3. Enter the OTP listed in the received email into the ticket screen and press the Confirm button. If you enter it correctly, the usage screen will be displayed. (Once OTP authentication is complete, the OTP will be sent to the email address you set. This email address cannot be changed, so please set an email address that can be confirmed locally on the day of use.)

The opening hours of teamLab Planets TOKYO DMM may subject to change.
Please check the homepage for the opening hours before visiting.
（ https://www.teamlab.art/e/planets/ ）
*Last entry is 1 hour before closing time. Please note that you will not be allowed to enter the venue after the last admission time.

This ticket can only be used at TeamLab Planets located in Toyosu and cannot be used at TeamLab Borderless located in Odaiba nor at other TeamLab venues. Please pay attention to the correct venue.

[Notes on Ticket Purchase]
・Prices include tax.
・Tickets are non-refundable and cannot be canceled after purchase.
・Resale of tickets is prohibited. Tickets purchased through resale are not valid for admission. The venue is not responsible for any issues related to resold tickets.

[Notes for Visiting]
Tickets and Admission
・Please proceed directly to the information desk and present your voucher upon entry. You do not need to line up at the main entrance. Entry will not be permitted without the voucher.
・You may enter any time between the opening and the last admission time. Entry is not allowed at any other times.
・All members included in one reservation must enter together. Separate entry is not permitted.
・The ticket is valid only for the date selected. It cannot be used on other dates.
・This ticket allows you to skip the entrance queue but does not provide priority access to individual exhibits inside the venue.
・Please arrive at the venue's entrance at the designated date and time printed on your ticket and line up in the admission queue.
・The time printed on your ticket is your entry time, not the duration of your stay inside the museum.
・If you leave the waiting line, please ensure your companion remains in line. If you are visiting alone, please notify a nearby staff member before leaving.
・The waiting area is outdoors. Please take necessary precautions against weather conditions.
・Strollers must be left in the designated area before entering.
・Children under the age of 13 are not permitted to enter alone. They must be accompanied by a guardian who is at least 18 years old. One guardian (18 years or older) is required for every three children under the age of 13, including those admitted free of charge.
・Some artworks may not be accessible for pregnant visitors due to safety concerns.
・Wheelchair users are welcome; however, certain areas featuring water-based artworks or inaccessible pathways require an alternate route. Visitors must transfer to the museum-provided wheelchairs upon entry (limited availability). These wheelchairs are standard models without fastening devices.
・Canes and prosthetic legs are permitted, and staff will be happy to guide you on the available routes before entry to ensure a smooth experience.
・Re-entry is not permitted after exiting. No refunds will be issued once entry is completed.

About the Museum
・Visitors will be barefoot when experiencing artworks involving water. Please remove your shoes in the locker area.
・Some artworks involve water exposure. Please remove socks and stockings in the locker area.
・Some areas will have water levels reaching up to knee height, even for adults.
・Water-based artworks contain chlorine, adjusted to safe levels.
・Small children should wear clothing they don’t mind getting wet or bring a change of clothes.
・If your clothes get wet (e.g., for small children), staff will ask you to change. For safety reasons, wet clothing is not permitted in the next exhibit. If you do not have a change of clothes, towels will be provided for drying. Please note that this is not a swimming facility.
・Some areas feature reflective floors. If concerned about reflections, rental shorts or loincloths are available.
・Free rental shorts are available upon request in sizes XS to 6L. Please return them after use.
・Certain artworks cannot be experienced in sandals or high heels. Free rental shoes are available.
・Some areas contain bright or dark lighting conditions.
・Parents or guardians must always hold onto their child’s hand for safety.
・An alternative route is available for visitors with disabilities or small children who prefer to skip certain artworks. If needed, please ask staff.
・Baby carriers are permitted inside the exhibition.
・The restrooms have diaper-changing stations. A first-aid room is available for breastfeeding or resting. Please consult a staff member for assistance.
・During peak hours, staff may ask visitors to limit their time in the museum.

Luggage Policy
・The museum contains dark corridors, uneven flooring, and water-based artworks. For safety and hygiene reasons, luggage is not permitted inside the exhibition. If carrying essential items, please consult a staff member.
・Free lockers are available for storage after passing through the entrance gate.
o Locker size: Width 23cm × Depth 34cm × Height 37cm
・There is no cloakroom, so luggage exceeding the above size cannot be stored.
・Oversized suitcases will be secured with a wire lock in the stroller parking area.

About “Dusk to Dawn / Moss Garden of Resonating Microcosms - Solidified Light Color, Dusk to Dawn”
This artwork remains open in light rain. However, in the case of severe weather, such as typhoons or strong winds, it may be closed.


Other Important Information
・The museum is not responsible for any injuries, losses, damages, or other issues that may occur during your visit.
・For further details on the venue and precautions, please refer to the official website: https://planets.teamlab.art/tokyo/#notice
・The museum is not liable for lost or stolen valuables.
・Photography and interviews may take place without prior notice. If you do not wish to be filmed or photographed, please inform a staff member.
・Due to unforeseen circumstances, some artworks may be unavailable. Your understanding is appreciated.

Visitor Advisory
Please take caution if you:
・Have a history of muscle spasms or loss of consciousness due to light stimuli.
・Are extremely sensitive to confined spaces, darkness, or heights.
・Experience palpitations or shortness of breath.
・Are pregnant or may be pregnant.
・Are carrying a child.
・Have concerns about your physical strength or health.

Prohibited Items & Actions
・Entry is prohibited for individuals who are intoxicated or display inappropriate behavior.
・Eating, drinking, and smoking inside the facility are not allowed.
・Dangerous or inappropriate items, as determined by management, are prohibited.
・Re-entry after exiting the museum is not permitted.
・Commercial photography or reporting without prior consent is not allowed.
・No animals, including assistance dogs, are allowed inside the museum.

*Visitors who violate these rules may be asked to leave without a refund, at the discretion of museum management. We appreciate your cooperation and hope you enjoy your visit to teamLab Planets.

For inquiries, please contact the website where you purchased the ticket or your travel agent.