• This service provides two options: "Priority Clearance" and "VIP Fast Pass"
• Priority customs clearance: Dedicated personnel will guide you to the priority channel, saving you more than half of the waiting time on average and effectively speeding up customs clearance.
• VIP Fast Track: A dedicated person will guide you throughout the entire process and flexibly route you to the fastest lane at the moment, significantly shortening your waiting time.
• Flexible purchase options for inbound, outbound, or combined inbound and outbound travel

• Free cancellation 3 days in advance

  
  

• More travel tips: Hanoi, Vietnam travel guide , Vietnam visa guide , Vietnam network card recommendations

  
  

The content of this product is provided by machine translation and may not
reflect the actual information, please take this into consideration before
booking.

【Priority Clearance｜VIP Fast Clearance】

- Service Content and Differences -

Priority Clearance: We will guide you to the priority lane, which will save
you about half the waiting time compared to the regular lane!

VIP Express Pass: We will guide you to the VIP Express Lane and arrange you to
the lane with the least traffic based on the on-site conditions, for the
fastest speed!

Required Information

Priority clearance

Provide text information: date of use, flight departure and arrival time,
flight number, entry and exit airports, number of adults and children, English
name on passport, communication software account (LINE/WhatsApp/WeChat)

VIP Fast Pass

Provide electronic documents: e-ticket, passport copy, personal photo, Vietnam
e-Visa

【Service Process】

- Immigration Services -

• Original passport and pre-printed Vietnam e-Visa

• After your flight arrives, follow the signs to the immigration area and look
for the person holding the [iTour] sign in front of the immigration area.

• Special personnel will guide you to the priority lane/VIP fast lane, and
passengers will queue up for customs clearance on their own

• After completing customs clearance, the service ends and passengers go to
the baggage claim and customs area on their own

- Outbound Services -

• Arrive at the airport 2.5–3 hours before your flight departure to check in,
check in your luggage, and collect your boarding pass

• 2 hours before departure, go to the designated location and look for the
[iTour] sign holder

• Special personnel will guide you to the priority lane/VIP fast lane, and
passengers will queue up for customs clearance on their own

• The service ends after completing customs clearance; if you have purchased
the expedited security check service (only priority customs clearance can be
purchased, Hanoi Airport already includes security check), a dedicated person
will guide you through the security check

- How to book and use -

Booking time: Please place an order 3 days before your flight and provide all
required information

Supplier Service Hours: Monday to Friday 09:00-13:00, 14:00-18:00 (Taiwan
Time: GMT+8)

Lunch break: 13:00-14:00; no duty on weekends and national holidays

During service hours: We will reply and confirm the arrangement results within
1 working day (excluding holidays)

During non-service hours: We will reply to confirm the arrangement result
before 13:00 on the next working day (excluding holidays)

The booking deadline is 17:00 the night before the trip (no booking service is
available on Saturdays and Sundays, and already booked trips will not be
affected)

After booking, please check the KKday order page for the instructions and
check in at the designated time and location with your passport.

The voucher is valid only on the booking date and will be invalid after the
expiration date.

－Note－

• This service is a “customs clearance guide” and passengers are still
required to complete immigration inspection and subsequent procedures on their
own

• Only applicable to international flights and Vietnam e-Visa (E-Visa), not
applicable to domestic flights or visa on arrival (Visa On Arrival)

• Please confirm the validity period of the passenger's passport, which should
be more than six months from the return date

• If you are unable to pass customs due to passport, visa, entry and exit
records or other personal reasons, the fee will not be refunded

• Please notify us in advance if your flight is changing

• Please keep your communication open and enable notification of unknown
messages so that on-site personnel can contact you easily

• If you cannot find the sign-holder upon arrival, please contact customer
service immediately; if you do not contact us and clear customs on your own,
it will be deemed that you have given up the service and no refund will be
given.

• Chinese passport holders need to prepare an additional fee of US$5 and two
headshots (4 x 6 cm or 2 x 2 inches)

• Passengers who obtain visa on arrival will need to wait for an additional
period of time and will be charged a waiting fee of US$6 on site

• Adults (over 12 years old) and children (2 to 11 years old). Children over
the age of 12 will not be able to use the child price and no refund will be
given.

• During peak tourist seasons and peak times, there may be a short wait due to
the crowds, please understand

• If you have any questions, please use KKday online chat to contact the
supplier (supported languages: Chinese, English, Japanese, Korean)

Identification method

Priority clearance and VIP fast clearance are both identified by "picture hand
sign"

Special note for the [Priority Clearance - Departure] option: Since Hanoi
Airport Security will provide a drop-off service, on-site personnel must meet
passengers directly according to regulations. Therefore, you will not be able
to wait with a sign like the airport pick-up service. Passengers will be
contacted via the messaging app you provided the day before. Please pay
attention to the notification message. After arriving at the airport and
checking in, please go to the designated location. A dedicated person will
come to confirm and assist with the drop-off process.