• Precautions

・Cancellations within 48 hours before departure are not accepted.

・Teaching is done with one instructor for every 15-20 people. The actual situation is mainly determined by the supplier's allocation on the day.

The bus will only wait 5 minutes after the scheduled meeting time. Latecomers will not be accepted for rescheduling or refunds. If a group member is late or the road conditions are bad, the pick-up time may be delayed by 10-15 minutes.

・If you collide with other guests during skiing, we will only assist with on-site translation and communication. You will be responsible for any medical expenses or compensation.

・For safety reasons, walking on the slopes with ski equipment is prohibited. Visitors without ski equipment are prohibited from entering the ski resort and are limited to resting in the dining area.

・Changes to reservation details, departure date, or number of passengers within 24 hours of departure will incur a handling fee of JYP 2,000 per person. Please ensure you have the correct number of passengers and departure date before booking.

・All ski equipment must be reserved in advance. Changes to the plan and refunds cannot be made on the spot. It is recommended to reserve lift tickets in advance for better discounts.

・Children under 3 years old can ride for free as long as they do not occupy a seat. Please provide proof of age and indicate this when booking. Failure to do so or if the age is not accurate will result in a fee of JYP7,500 per child.

・Please be sure to provide instant messaging contact information so that you can confirm the notification before departure

・In case of emergency or other problems (including not finding the meeting point), please call the customer service hotline +886-965746162 (Chinese and English available). Customer service representatives will be available to assist you at any time.

・Cancellation and refund will not be granted if you are unable to enter Japan due to personal reasons (e.g., travelers from visa-required countries who have not applied for a visa, etc.)

・If the guest requests to reschedule due to personal reasons, an additional 2,000 yen rescheduling fee will be charged per person (payable in cash on site)