In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
In the event of inclement weather such as typhoons or snowstorms, a decision on whether to cancel the tour will be made 1 day(s) before departure (local time 18:00). Notifications will then be sent via email
Please arrive at the designated location 15 minute(s) before the scheduled departure time, as the tour will depart on time
Some plans are based on a single group, but generally the minimum group size is 20. If the minimum number of participants is not reached, the tour will be cancelled and a cancellation notice will be sent by email 7 days before departure.
The car will be dispatched according to the number of people. When traveling with a small number of people, a driver and accompanying personnel will be arranged to provide full-time travel services. No additional tour leader will be assigned. Please be advised.
Due to limited space in the luggage storage box, if you wish to bring a large suitcase on board, please inform us in the remarks column. Thank you for your cooperation.
The above itineraries are all estimated arrival times. Traffic conditions cannot be controlled. Please avoid arranging activities on that night. We apologize for any delays.
The company is not responsible for itinerary changes caused by force majeure factors such as traffic and weather. Please understand.
Due to road and weather conditions, the itinerary sequence, arrival and stay times may be delayed or adjusted. Thank you for your understanding. Please be sure to evaluate your travel arrangements before and after departure before making a reservation. If the bus arrives at the destination due to accidents, traffic congestion, weather and other factors, there may be significant delays or cancellations. If the bus delay causes loss of your self-arranged shuttle transportation or other facilities, we will not be able to compensate you.
Please be advised that the itinerary or the duration of stay at each attraction or whether or not to visit the attraction may be adjusted due to traffic congestion, facility maintenance, etc.
If the bus is delayed due to a breakdown or traffic jam, and the itinerary or activity has to be changed or cancelled, passengers may not object or withdraw from the trip on any pretext. If the itinerary is delayed or changed due to bad weather, strikes or unexpected accidents, passengers may not ask for compensation or reclaim the tour fee on any pretext.
If the trip is cancelled or suspended due to force majeure such as natural disasters, accidents, wars, riots, government orders, etc., a full refund will be made after deducting the actual costs incurred. However, personal expenses for travel, transportation, accommodation facilities, etc. will not be compensated. Please be aware of this.
This trip involves long-distance transportation. Those with fluctuating physical conditions (such as pregnant women) are advised to assess their own health conditions and consider participating. If there are sudden situations caused by physical discomfort during the trip and you are unable to seek medical treatment immediately, the risks must be borne by yourself. Please be aware.
In order to consider the travel safety of the passengers themselves and take into account the travel rights and interests of other group members, if you have chronic diseases, mobility difficulties, etc., please proactively inform us when registering.
Based on travel safety and itinerary smoothness, the company reserves the right and obligation to adjust the itinerary, modify activities or cancel the tour. If the tour is cancelled, the full tour fee will be refunded.
The bus seats are one person per seat. We cannot accept advance seat assignment. Due to legal requirements, passengers must fasten their seat belts when the bus is running. Thank you for your cooperation. In addition, depending on the registration situation on the day, the opposite sex may be arranged to sit in the next seat. Please fasten your seat belt while the bus is in motion and do not walk around. Sorry, you cannot get on or off the bus during the journey. Please be aware of this.
Minors or children under 18 years old must be accompanied by an adult. Passengers over 80 years old must be accompanied by family or friends. We apologize for any inconvenience caused.
The photos are for reference only. The actual scenery of the attractions shall be subject to the actual facilities provided.
The flower viewing period may be slightly delayed due to weather conditions. Once the tour is completed, the tour will depart as usual regardless of the flowering conditions. Please be advised.
Hanoi Fuji Garden adjusts the opening date of the park according to the flower season of the year. If the park is closed early due to the end of the flower season, passengers will be notified that the group will not be formed or the tour will be moved to a previous or later departure date. Thank you for your understanding.
[Autumn Foliage Plan] The Kawachi Fuji Garden's foliage viewing route involves hills and stairs. Please consider your physical condition and stamina. Visitors using wheelchairs or strollers are not permitted.
The instructions and rules for using THE OUTLETS KITAKYUSHU exclusive coupons are based on the product description and precautions.