There is no discount available for disability certificates.

Pre-school children aged 4 to 6 will be charged admission only at teamLab Planets TOKYO DMM. Please purchase a child ticket separately in advance on the official ticket site.

Children price still applies to primary school students at 12 years old. High school students price still applies to students who are 18 years old and older.

This ticket cannot be resold. A resold ticket will be invalid.

The opening hours of teamLab Planets TOKYO DMM may subject to change.
Please check the homepage for the opening hours before visiting.
（ https://www.teamlab.art/e/planets/ ）
*Last entry is 1 hour before closing time. Please note that you will not be allowed to enter the venue after the last admission time.

You will only be admitted if you have a valid voucher on the day of participation.

This ticket can only be used at TeamLab Planets located in Toyosu and cannot be used at other TeamLab venues. Please pay attention to the correct venue.

At the time of admission and collecting a paper ticket, you will need a “QR code” issued after the reservation is completed.
Please bring a device that can display the “QR code” or print out the “QR code”.
*If you are unable to present the “QR code”, you may not use the voucher.

You need to show your student card when you enter TeamLab Planets TOKYO DMM with a “Youth ticket” .

[Tokyo Subway Ticket]
・At the time of collecting a paper ticket, you will need a “QR code” issued after the reservation is completed.
Please bring a device that can display the “QR code” or print out the “QR code”.
*If you are unable to present the “QR code”, you may not use the voucher.
・Please note that we do not offer partial exchanges of tickets. Each purchase will have a unique QR code, even if multiple tickets are bought. When you scan the QR code on the Tokyo Metro or Toei Subway, all the tickets you purchase will be exchanged and valid starting from the day of exchange.
・If the magnetic field on your Tokyo Subway Ticket becomes damaged or weakened, it may not be usable at automatic ticket gates. Please avoid placing the ticket near objects that emit strong magnetic fields (such as smartphones, home appliances, magnetic fasteners on wallets, etc.).

In case of bad weather or other emergencies, the facilities will be temporarily closed. Please check the website of each facility before visiting.

[Notes of Purchasing TOKYO DMM Tickets]
- All prices include tax.
- Please be aware that you may have to wait 30 to 90 minutes before entering.
- Purchased tickets cannot be canceled or refunded.
- If you are entering with a "junior high/high school student" ticket, present your student ID.
- It is strictly prohibited to resell tickets, and tickets purchased through resale will not be accepted. The facility will not be held responsible for any such cases.

[Notes for visit teamLab Planets TOKYO DMM]
Tickets and Admission
・Please arrive at the venue's entrance at the designated date and time printed on your ticket and line up in the admission queue.
・The time printed on your ticket is your entry time, not the duration of your stay inside the museum.
・If you leave the waiting line, please ensure your companion remains in line. If you are visiting alone, please notify a nearby staff member before leaving.
・The waiting area is outdoors. Please take necessary precautions against weather conditions.
・Strollers must be left in the designated area before entering.
・Children under the age of 13 are not permitted to enter alone. They must be accompanied by a guardian who is at least 18 years old. One guardian (18 years or older) is required for every three children under the age of 13, including those admitted free of charge.
・Some artworks may not be accessible for pregnant visitors due to safety concerns.
・Wheelchair users are welcome; however, certain areas featuring water-based artworks or inaccessible pathways require an alternate route. Visitors must transfer to the museum-provided wheelchairs upon entry (limited availability). These wheelchairs are standard models without fastening devices.
・Canes and prosthetic legs are permitted, and staff will be happy to guide you on the available routes before entry to ensure a smooth experience.
・Re-entry is not permitted after exiting. No refunds will be issued once entry is completed.

About the Museum
・Visitors will be barefoot when experiencing artworks involving water. Please remove your shoes in the locker area.
・Some artworks involve water exposure. Please remove socks and stockings in the locker area.
・Some areas will have water levels reaching up to knee height, even for adults.
・Water-based artworks contain chlorine, adjusted to safe levels.
・Small children should wear clothing they don’t mind getting wet or bring a change of clothes.
・If your clothes get wet (e.g., for small children), staff will ask you to change. For safety reasons, wet clothing is not permitted in the next exhibit. If you do not have a change of clothes, towels will be provided for drying. Please note that this is not a swimming facility.
・Some areas feature reflective floors. If concerned about reflections, rental shorts or loincloths are available.
・Free rental shorts are available upon request in sizes XS to 6L. Please return them after use.
・Certain artworks cannot be experienced in sandals or high heels. Free rental shoes are available.
・Some areas contain bright or dark lighting conditions.
・Parents or guardians must always hold onto their child’s hand for safety.
・An alternative route is available for visitors with disabilities or small children who prefer to skip certain artworks. If needed, please ask staff.
・Baby carriers are permitted inside the exhibition.
・The restrooms have diaper-changing stations. A first-aid room is available for breastfeeding or resting. Please consult a staff member for assistance.
・During peak hours, staff may ask visitors to limit their time in the museum.

Luggage Policy
・The museum contains dark corridors, uneven flooring, and water-based artworks. For safety and hygiene reasons, luggage is not permitted inside the exhibition. If carrying essential items, please consult a staff member.
・Free lockers are available for storage after passing through the entrance gate.
o Locker size: Width 23cm × Depth 34cm × Height 37cm
・There is no cloakroom, so luggage exceeding the above size cannot be stored.
・Oversized suitcases will be secured with a wire lock in the stroller parking area.

About “Dusk to Dawn / Moss Garden of Resonating Microcosms - Solidified Light Color, Dusk to Dawn”
This artwork remains open in light rain. However, in the case of severe weather, such as typhoons or strong winds, it may be closed.


Other Important Information
・The museum is not responsible for any injuries, losses, damages, or other issues that may occur during your visit.
・For further details on the venue and precautions, please refer to the official website: https://planets.teamlab.art/tokyo/#notice
・The museum is not liable for lost or stolen valuables.
・Photography and interviews may take place without prior notice. If you do not wish to be filmed or photographed, please inform a staff member.
・Due to unforeseen circumstances, some artworks may be unavailable. Your understanding is appreciated.

Visitor Advisory
Please take caution if you:
・Have a history of muscle spasms or loss of consciousness due to light stimuli.
・Are extremely sensitive to confined spaces, darkness, or heights.
・Experience palpitations or shortness of breath.
・Are pregnant or may be pregnant.
・Are carrying a child.
・Have concerns about your physical strength or health.

Prohibited Items & Actions
・Entry is prohibited for individuals who are intoxicated or display inappropriate behavior.
・Eating, drinking, and smoking inside the facility are not allowed.
・Dangerous or inappropriate items, as determined by management, are prohibited.
・Re-entry after exiting the museum is not permitted.
・Commercial photography or reporting without prior consent is not allowed.
・No animals, including assistance dogs, are allowed inside the museum.

*Visitors who violate these rules may be asked to leave without a refund, at the discretion of museum management. We appreciate your cooperation and hope you enjoy your visit to teamLab Planets.

The expiration date of the voucher:
[teamLab Planets TOKYO DMM Admission Ticket]
It is valid only on the date and time specified at the time of booking.

[Tokyo Subway Ticket]
The paper ticket can be collected within 12 months from the date of purchase.
*The exchanged ticket will be valid for 6 months from the exchange date.
*The valid time will be printed on the ticket when you start using it to pass a ticket gate.
*If you enter the station and board the train within the valid time, you can still leave the station even if the valid time is passed.
*If the ticket is not used by the expiration date printed on it, it will become invalid.
*If the exchanged ticket cannot be used at the automated ticket gates, please inform a station attendant. After verification, a new ticket will be issued.

The trademark for QR Code is owned by DENSO WAVE INCORPORATED.

Q: How can I confirm my booking?
A: When your reservation is confirmed, we will send an email with instructions to the email address you provided. Please check the reservation details and the voucher with the QR code. You can also view your reservation information using the "Reservation Details" link in the email.

Q: I book the ticket with my smartphone; I can’t print the voucher. Is it possible to exchange the ticket by presenting the voucher on the smartphone?
A: Yes. You can present the QR code on your smartphone to collect a ticket.

Q: How to use the ticket?
A: A voucher with a QR code will be sent to your email after the booking is confirmed. Please collect an admission ticket by using the voucher. For some business operators, you may only need to show your voucher on the smartphone to participate in the experience. Please check each product page for more details.

Q: Can I change or cancel my reservation?
A: Unfortunately, we do not accept cancellations or changes once a reservation has been made.