You can enter the museum between opening and last admission times, but you cannot enter at any other time. Please go to the information desk instead of waiting in line and present your ticket when entering.

Children under 3 years old can enter for free. Children aged 4 and older require this ticket.
Children under 13 years old must be accompanied by an adult (guardian). Tickets must be reserved together.

The opening hours of teamLab Planets TOKYO DMM may subject to change.
Please check the homepage for the opening hours before visiting.
（ https://www.teamlab.art/e/planets/ ）
*Last entry is 1 hour before closing time. Please note that you will not be allowed to enter the venue after the last admission time.

This ticket can only be used at TeamLab Planets located in Toyosu and cannot be used at TeamLab Borderless located in Odaiba nor at other TeamLab venues. Please pay attention to the correct venue.

[Notes on Ticket Purchase]
・Prices include tax.
・Tickets are non-refundable and cannot be canceled after purchase.
・Resale of tickets is prohibited. Tickets purchased through resale are not valid for admission. The venue is not responsible for any issues related to resold tickets.

【Important Information for Visitors】
Ticket and Admission
・Please proceed directly to the Information Desk upon arrival without lining up at the entrance and present your voucher. Admission will not be permitted if the voucher cannot be presented.
・Entry is permitted only from opening time until the last admission time. Entry is not allowed outside these hours.
・All guests included in the same reservation must enter together. Separate entry is not permitted.
・The ticket is valid only on the selected date. It cannot be used on any other date.
・This ticket shortens the waiting time for entry but does not allow you to skip waiting lines for exhibitions inside the venue.
・If you leave the waiting line, please ensure that someone from your group remains in line. Guests visiting alone should speak with nearby staff.
・The waiting line is outdoors. Please prepare appropriately for weather conditions at your own discretion.
・Strollers must be placed in the designated area before entering.
・Children under the age of 13 are not permitted to enter alone. They must enter with a guardian aged 18 or older. One guardian aged 18 or older is required for every three children under the age of 13, including children with free admission.
・Some artworks may not be experienced by guests who are pregnant due to safety considerations.
・Re-entry after admission is not permitted. Refunds cannot be issued after entry.

Inside the Facility
・In Water, guests will experience the artwork barefoot. Please remove your shoes before entering the locker area.
・Some artworks involve water and may cause you to get wet. Please remove socks or stockings in the locker area.
・Some areas may involve water reaching up to knee height even for adults.
・For artworks using water, chlorine is used and adjusted to maintain appropriate safety standards.
・Guests with small children are recommended to bring clothing that can get wet or a change of clothes.
・If a guest’s clothing becomes wet, staff will guide you to change clothes. For safety reasons, guests wearing wet clothing cannot proceed to the next artwork. If you do not have a change of clothes, towels are available so you can dry your clothes before proceeding to the next artwork.
※Please note that this is not a swimming area.
・Some floors have mirrored surfaces. Guests concerned about reflections may use rental half pants or waist cloths.
・Free half pants are available upon request. Sizes range from XS to 6L. Please return them when leaving.
・Some artworks cannot be experienced while wearing sandals without heel support or high heels. Free rental shoes are available.
・Some areas contain strong light stimulation or dark environments.
・Guests visiting with children must not let go of their children’s hands as it may be dangerous.
・Detour routes are available for guests who wish to skip certain artworks, including those with disabilities or those accompanied by small children. Please speak with nearby staff if needed.
・Guests with babies may enter while using a baby carrier.
・Diaper changing tables are available in the restrooms. If you require nursing or rest, please use the first aid room and speak with nearby staff.
・During busy periods, staff may ask guests who have stayed in one area for a long time to move on.

【Drawing on the Water Surface Created by the Dance of Koi and People – Infinity】
・For safety and hygiene reasons, guests with an inseam shorter than 40 cm cannot experience this artwork. Guests may experience it together if carried by a guardian aged 18 or older using a baby carrier or by being held.

【Moss Garden of Resonating Microcosms – Solidified Light Color, Dusk to Dawn】
・This artwork can be viewed in light rain. However, it may be suspended during heavy rain accompanied by strong winds such as typhoons.

Regarding Personal Belongings
・Inside the facility there are dark corridors, unstable floors, and artworks involving water. For safety and hygiene reasons, bringing personal belongings into the artwork areas is prohibited. If you must carry necessary items such as a mobile phone, please consult staff.
・Free lockers are available. After passing the entrance gate, please place your belongings in the locker area.
Locker size: Width 23 cm × Depth 34 cm × Height 37 cm
・Belongings exceeding the locker size cannot be stored as there is no cloakroom service.
・Large items such as suitcases exceeding this size will be secured with a wire lock at the stroller area.

Photography
・Photography and video recording are allowed, but please ensure that other guests are not disturbed.
・Flash photography is prohibited.
・Bringing or using photography equipment longer than 30 cm, including monopods, tripods, or selfie sticks, is prohibited.

For Guests with Disabilities
・Guests arriving in wheelchairs must transfer to the wheelchair provided inside teamLab Planets when entering the facility. These are standard wheelchairs without fixation devices.
※The number of in-house wheelchairs is limited.
※Guests using senior carts with handles or electric wheelchairs that cannot be controlled below 2 km/h must transfer to the facility’s wheelchair for safety reasons.
・Guests entering with their own wheelchair must attach tire covers.
・For artworks with mirrored floors, guests with a total weight exceeding 250 kg may be asked not to enter. Staff will guide guests and determine whether viewing is possible depending on floor conditions.
・For safety reasons, wheelchair users may need to use detour routes or view certain artworks only from designated viewing areas. Please refer to the FAQ regarding wheelchairs for details.
・Entry using canes or prosthetic legs is permitted. However, depending on the guest’s condition and the nature of the artwork, some artworks may not be accessible. Staff will provide guidance before entry.
・Guests who require assistance with mobility should visit with a companion.
・If you bring an assistance dog, it will be kept in a cage before entry.

Please Note if You Fall Under Any of the Following
・Those who have experienced seizures or loss of consciousness due to light stimulation
・Those with extreme fear of confined spaces, darkness, or heights
・Those experiencing palpitations or shortness of breath
・Those who are pregnant or may be pregnant
・Those carrying children
・Anyone with concerns about their physical condition

Prohibited Activities
・Entry by intoxicated persons or those with inappropriate behavior
・Eating, drinking, or smoking inside the facility
・Bringing dangerous items or items deemed inappropriate by management
・Re-entry after exiting the facility
・Commercial photography or media coverage without prior permission
・Bringing animals including assistance dogs
・Bringing animals other than assistance dogs

Other Information
・The facility assumes no responsibility for injuries, losses, damages, or other troubles that occur during use of the facility.
※For further details and additional notices, please check the official website https://planets.teamlab.art/tokyo/#notice
・The facility assumes no responsibility for the loss or theft of valuables.
・Media coverage or photography may occur without prior notice. If you do not consent to being photographed, please inform staff.
・Some artworks may not be available due to unforeseen circumstances.

※Please note that guests asked to leave the facility based on management decisions, including the reasons listed above, will not be eligible for refunds.

For inquiries, please contact the website where you purchased the ticket or your travel agent.