● This product cannot accommodate children aged four or under. If traveling with children, consider a private charter car tour.

●If the miniature train is cancelled on the day of travel due to weather maintenance or other factors, the train ride will be replaced with a visit to a winery.

● No specific seats can be reserved. If you have special seating requirements, please board the bus at the first stop on the day of your trip (seat allocation is based on the order of boarding and on the premise of not separating other members of the tour group).

●This tour is only available in Mandarin and Cantonese; non-Chinese speakers are not permitted to participate.

● Tour prices are in Australian dollars (AUD).

● Travel Insurance: International travelers must purchase travel insurance before booking their trip. This is to ensure that travelers receive appropriate protection and assistance in the event of any unforeseen circumstances during their journey.

● Itinerary Adjustments: YoYo Travel WA Pty Ltd reserves the right to adjust itinerary arrangements based on traffic, weather, guest flights, and other circumstances to ensure the smooth running of the trip while guaranteeing the safety and comfort of travelers. In the event of force majeure, such as natural disasters or other unforeseen circumstances, YoYo Travel WA Pty Ltd reserves the right to cancel the trip and retain the right to combine the group tour, and may not be able to provide other refunds.

● Additional Costs Due to Personal Factors of Tour Members: If personal factors of tour members arise during the tour, such as emergencies requiring additional services from the tour guide or staff, the related costs may need to be borne by the tour member. In cases including emergency medical care in the middle of the night, YoYo Travel WA Pty Ltd may not be able to provide refunds.

● Peak Season/Weekend Holidays/Student Holidays: Tour slots and accommodations are easily booked during peak seasons or specific holidays. If hotels are fully booked, YoYo Travel WA Pty Ltd may need to adjust accommodation arrangements, providing alternative hotels or room upgrades. Travelers can choose to accept the adjustment or receive a refund, but the itinerary cannot be changed once tickets are issued.

●Health and Personal Items: During the trip, travelers should pay attention to staying hydrated, protecting themselves from the sun, and keeping warm. They should also bring personal medications, changes of clothes, and other necessities. Luggage should ideally be in soft-sided bags and should not exceed 7 kg. It is recommended to bring sunglasses, a sun hat, sunscreen, rain gear, a camera, a warm jacket, drinking water, and comfortable walking shoes and clothing to ensure a comfortable and safe journey.

●Force Majeure: The company will not be liable for any additional costs incurred due to personal reasons, strikes, political factors, war, disasters, weather, or other force majeure events. These factors may cause changes to the trip, and travelers need to understand and bear the corresponding costs themselves.

●Travel Itinerary Changes: The company reserves the right to change travel plans, such as due to vehicle breakdowns or other factors that may cause changes to the itinerary. Furthermore, the company assumes no responsibility for any loss or damage to personal belongings, personal injury, or breach of agreements with suppliers.

●Minimum group size: All tours require a minimum of two participants to depart. This means that a minimum of two people must be present for the tour to depart. If the minimum number of participants is not reached, the trip may be cancelled or rescheduled.

● Accurate Personal Information: Guests must ensure that the personal information provided for booking is accurate and error-free. Incorrect or incomplete information may result in order cancellation or invalidation without a refund. Therefore, travelers must carefully verify the accuracy of their information when booking.

●Meeting Time and Location: Tourists must arrive at the meeting point well in advance of the tour or departure time and ensure they are waiting at the pre-booked departure point and time. If a tourist fails to wait on time or is more than 5 minutes late, it may be considered a voluntary abandonment of the booking, and no refund will be given.

● Booking Payment and Timing: YoYo Travel WA Pty Ltd can only begin booking after receiving payment from guests. Therefore, travelers need to arrange payment time and method as soon as possible to ensure early booking and avoid missing booking opportunities.

●Requirements from travel service providers: Travel service providers have the right to request guests they deem unreasonable or detrimental to the interests of other travelers to withdraw from the activity without incurring any liability. Tourists and their fellow travelers are responsible for all damages or losses caused by you and your fellow travelers.

● Trip Cancellation and Refund: If the trip dates cannot be taken, YoYo Travel WA Pty Ltd will notify the guest one week before departure and provide a full refund.

● Tour Guide Gratuities: For tours that include tour guide gratuities, the gratuity is not included in the tour price. Tourists are required to pay the tour guide a gratuity of AUD 5 per person per day. This is an encouragement and expression of gratitude for the tour guide's excellent service.

●Hotel Smoking Policy: Smoking is not allowed in Australian hotel rooms. Guests found smoking in their rooms, bathrooms, or on their balconies will be fined at least AUD 1000 per instance. If a fire is caused by smoking, the guest will be solely responsible for all costs and legal liabilities arising therefrom.

●Hotel Deposit and Additional Charges: When checking into an Australian hotel, tourists are required to provide a credit card as a deposit to cover any additional charges such as telephone calls, bar patronage, pay TV, and laundry. The room rate paid by the travel agency only covers the guest's accommodation; all other additional charges are the responsibility of the tourist.

●Hotel, attraction, and restaurant cancellation policy: Once an Australia and New Zealand tour is booked, hotels, attractions, and restaurants are non-refundable. If a traveler cancels, no refund will be given.

● Chinese-speaking guide/driver and fuel costs included in the itinerary: The itinerary includes a Chinese-speaking guide/driver and fuel costs to ensure that tourists receive assistance from a Chinese-speaking guide/driver and convenient transportation services during the trip.

●Dispute Resolution: In the event of any dispute, our company reserves the right to make the final decision. This is to ensure that the travel agency has the right to handle any disputes and problems that may arise, in order to ensure the smooth progress of the trip.