ー CANCELLATION POLICY ー Depending on local weather and conditions, Halong Bay Cruise may be instructed to be canceled by Halong City.

• Cancellations 31 day(s) (inclusive) before the selected date are allowed. Unused orders can be canceled for free
• For cancellations made 16 to 30 days prior to selected date, a cancellation fee of 30% will apply
• For cancellations made 7 to 15 days prior to selected date, a cancellation fee of 50% will apply
• Cancellation is not allowed between 0–6 days from the selected date. Orders cannot be canceled or modified, and refunds will not be granted.

ー CHILD POLICY ー

• Children under 4 years old stay free of charge; 1 child per cabin sharing a bed with parents.  The second child sharing a bed with parents is charged at 50% of the adult price. 
• Children from 5 to 7 years old are charged at 50% of the adult price when sharing a bed with parents. 
• Children from 8 to 11 years old are charged at 75% of the adult price when sharing a bed with parents. - Children from 12 years old and above are charged as adults. 

• A 100% tour fee applies for requests of separate beds or extra beds.

ー FAQ ー

Q: I would like to know if the accommodation is eligible for pick-up and drop-off.

A: We cannot make any guarantees at this time as it may change depending on the number of participants and the schedule on the day of participation. Once you have made your reservation, the local operating company will contact you when your reservation is confirmed. Please check your reservation confirmation email (voucher).

Q: Is it possible for one person to participate on a normal cruise?

A: It is possible to make a reservation, but since the minimum number of participants is two, if there are no other participants on the scheduled date, we will either inform you of another date or cancel your reservation. (*answers will be answered at least 2 days before the participation date).

Q: What outfit should I wear to participate in the tour?

A: Please wear clothes and shoes that are easy to move in. If you wish to experience sea kayaking during the tour, please bring your swimsuit and towel. *We will guide you to a changing area. *Your pants may get wet during the sea kayaking experience.

Q: Where should I experience kayaking/rowing?

A: The kayaking experience location is around Luong Cave.

Q: What are the precautions for sightseeing by sea kayak or rowing boat?

A: Sea kayaks and rowboats are both free.

1. One rowing boat can accommodate 4 people, and your pants won't get wet. For those who are not good at physical activity or who want to take a leisurely trip, we recommend taking a bamboo boat rowed by a local.

2. Kayaking is a bit difficult if you are not physically strong, as you have to row it yourself. Sea kayaking is for two people, and your pants will get wet, so it is recommended that you bring a change of clothes. If you are using a sea kayak, you can leave your baggage on the ship's chair and leave it with your Japanese guide, such as your cell phone or camera, but if you want to carry your wallet, you will have to carry it yourself. When experiencing sea kayaking, you can take out your shoes and participate barefoot. No sandals are required.