• Point-to-point carpooling service is available between Kansai Airport and the 24 wards of Osaka (not a private charter car).
• Enjoy the convenience of a taxi at public transport prices, with transparent pricing and no hidden fees.
• Dedicated airport counters are available for T1/T2, offering multilingual services and scheduled departures to reduce concerns about delays.
• Some fleets offer Chinese/Japanese driver services, 24-hour multilingual customer service (Chinese, English, Japanese, and Korean), immediate support, and more reassuring communication.
• Online booking is simple and quick, ensuring a smooth and uninterrupted trip. Note: This product is a ride-sharing service, not a private charter car service.
• For groups of 2 or more, please book through the special offers page to enjoy discounts starting at 10% off, making the price even more affordable!

The content of this product is provided by machine translation and may not
reflect the actual information, please take this into consideration before
booking.

For groups of 2 or more, please book through the special offers
page to enjoy discounts starting
at 10% off, making the price even more affordable!

【Service Description】

This is a carpooling product, not a private charter car product. Please be
aware that there may be bus/minibus transfers during the trip.

Pick-up and drop-off area: Osaka city center ⇆ Kansai Airport KIX (one-way
pick-up and drop-off)

Service hours: Airport pick-up 07:00~00:30 (departure every half hour),
Airport drop-off 06:30~23:30 (The pick-up and drop-off time you select when
placing your order is for reference only. Please also note your desired
arrival time at the airport. After confirming the order, customer service will
try to arrange your pick-up and drop-off time about 2 to 2.5 hours before your
desired arrival time at the airport.)

Airport pick-up and drop-off process

Airport pick-up process

1) Quick check-in: After landing, proceed to the "INNN Airport Counter" and
present your booking code.

2) Safe journey: The bus departs approximately every 30 minutes according to
the timetable. After a short wait at the airport, staff will guide you to the
boarding point.

3) Short Transfer: Dedicated staff will be available at the transfer point.
After a short wait, you will be guided to your connecting vehicle. (After
getting off the bus, scan the QR code to display the shuttle bus number. The
shuttle bus has a large sticker on it. The transfer distance is within sight,
so a map is not needed; dedicated staff will be on-site to assist you.)

4) Arrival Successful: After transferring to a minibus, the vehicle will
travel along the route planned by the system (shared rides do not specify the
route or guarantee the order of pick-up and drop-off). Upon arrival at the
destination, you can collect your luggage and the airport pick-up service will
end.

Airport drop-off process

1) Please check the message after placing your order to confirm that customer
service can contact you and add you to a group for easy communication on the
day of your trip. On the day of your trip, the driver will notify you via
message 20 minutes before the vehicle arrives.

2) Please be punctual: Please wait at the agreed time and place in advance.
The driver will pick you up on time. Please be sure to arrive on time. If you
do not arrive on time and miss the ride, the order fee will not be refunded.

3) Convenient Transfer: Follow the predetermined route (carpooling does not
specify the route or guarantee the order of pick-up and drop-off). After
arriving at the transfer station, collect your luggage and wait for the bus.
(After getting off, scan the QR code to display the shuttle bus number. The
shuttle bus has a large sticker on it. The transfer distance is within sight,
so no map is needed; there are dedicated staff on site to assist you.)

4) Worry-free direct arrival: The bus departs approximately every 30 minutes
according to the timetable, so there's no need to worry. After arriving at
your destination, collect your luggage to conclude the airport pick-up
service.

Baggage Policy

• Each passenger is allowed one carry-on bag (32 inches, sum of three sides
less than 170cm) and one carry-on bag (20 inches or smaller, sum of three
sides less than 115cm) free of charge. Please understand that excess baggage
and additional baggage require the purchase of baggage vouchers per piece.
(Backpacks and other carry-on baggage that can be carried in the lap are not
included in the baggage count.)

• Special baggage - Strollers: Foldable strollers are considered as one piece
of baggage under 32 inches; pocket strollers are considered as one piece of
baggage under 20 inches; large strollers (over 88cm) are not allowed to be
transported.

Wheelchairs are not permitted to be transported.

• Baggage that is not permitted to be transported and will be refused entry -
Baggage that is longer than 90cm on one side (fishing rod/skis/golf
bags/wheelchairs/guitars, etc.)

- Pets - Liquids with a risk of leakage (live seafood/unsealed alcoholic
beverages)

- Fragile items (LCD screens, musical instruments, etc.)

※Consequences of violation: Concealing prohibited items will result in order
cancellation or vehicle refusal. All losses and consequences arising therefrom
shall be borne by the passenger. Please be aware of this.