- FAQ -

Example

Q: Is that possible to join this tour with a male rider since some people in my group would like to have a male rider?

A: We can surely fulfill this request, you just need to note when placing the booking. However, please note that our male rider will not wear Aodai

Q: What if I am a vegetarian or have food allergies or dietary restrictions

A: Please let us know if you (or anyone in your group) are a vegetarian or have a dietary restriction when you purchase tickets. We will do our best to accommodate your needs.

Q: Is it safe for an infant when he/she sits on the scooter? Do I have to pay for my young baby

A: You do not have to worry about that problem because our tour guides are licensed and well-trained. And we will not charge any fee on your young baby (2-3 years old). However, we won’t take any responsibilities if any problems with your babies.

Q: What should we bring on the day tour?

A: We provide helmets, full bodied rain ponchos, plenty of water, and always have a first-aid kit on hand. This means you don’t need to bring much! We do recommend that you wear sunscreen, sunglasses, and good shoes. For women, we don’t recommend wearing dresses or skirts as it can be uncomfortable while riding on the scooter.

Q: What if I want to cancel or reschedule my tour? Do I get a refund?

A: If you’d like to cancel your tour, please contact us via phone or email more than 24 hours in advance. This way we can notify our team of drivers and guides. If you’d like to reschedule your tour, please let us know more than 24 hours in advance. We don’t charge extra for rescheduling, but letting us know in advance is best so that we can arrange our team for you. We understand that some circumstances make it difficult to give advance cancellation notice. If you must cancel at the last minute, please contact us via phone and we will discuss refunds depending on the situation.