Exchange Location:

Exchange your Pelago voucher for the official Venice Museums Pass at any included museum except the Doge’s Palace (to avoid queues).

Once exchanged, you may use the pass to enter all included venues via fast track.

Recommended Exchange Points:

• Ca' Pesaro Palace – Calle del Tentor, 2076
• Museo Fortuny – San Marco, 3958
• Ca' Rezzonico – Dorsoduro, 3136
• Mocenigo Palace – Calle del Tentor, 1992

Avoid:

Exchanging at Doge’s Palace due to high visitor lines.

End Point:

You may visit any of the included museums independently – no fixed end location.

• The pass is valid for 3 months from first use
• A QR code or barcode is not required for entry
• Your Pelago voucher must be exchanged for the museum’s official pass
• Each museum has its own opening hours and closed days – please check before visiting
• The digital audio guide covers highlights across Venice’s historic center

• Valid for individual travelers and small groups
• Suitable for history and culture enthusiasts of all ages
• Ideal for DIY exploration at your own pace
• Digital guide is included for enhanced storytelling at the sites

• Youth (6–14): Eligible for reduced ticket
• Children under 6: May enter free of charge (check individual museum policies)
• All minors must be accompanied by an adult

• Pelago confirmation voucher (digital or printed)
• Valid ID for reduced ticket verification (e.g., student ID or senior ID)
• Earphones/headphones for audio guide (recommended)
• Comfortable shoes for walking between museums
• Water bottle and weather-appropriate clothing

• Most museums are wheelchair accessible
• Some historic buildings may have limited access – please inquire at individual sites
• Assistance dogs allowed
• Not all museums have lifts or ramps – check in advance if needed

• Confirmation Type: Instant
• You’ll receive a confirmation email with a Pelago voucher
• Voucher must be exchanged in-person for the official Museums Pass
• After that, show your physical pass at the entrance of each included venue

• Cancel for a full refund up to 2 days before your booked date
• No refunds for cancellations within 48 hours of visit

• Exchange the Pelago voucher at any included museum except Doge’s Palace
• Doge's Palace redemption may be possible but not recommended
• You’ll receive the official Museums Pass in return
• Present the pass at each site for fast-track entry
• Use your digital audio guide to explore Venice’s landmarks and stories
• Pass is valid for 3 months after first activation