• Same-day luggage delivery between hotels in Kyoto and Osaka, and between hotels and Kansai International Airport (KIX).
• Simply leave your luggage at the hotel and we'll deliver it to your next accommodation on the same day.
• Backpacks, shopping bags, and other hand luggage are delivered free of charge.
• For group orders, we offer discounted shipping.

• Reservations are required in advance for peace of mind; on the day of arrival, simply drop off your luggage at the hotel.

  
  

• Recommended for family trips, trips with friends, and trips for couples.

  
  
• No need to carry heavy luggage while traveling by train or sightseeing; enjoy sightseeing light and carefree.

The content of this product is provided by machine translation and may not
reflect the actual information, please take this into consideration before
booking.

Same-day luggage delivery service between hotels in Kyoto and Osaka, and from
hotels to Kansai Airport | Backpacks and shopping bags are delivered free of
charge!

Simply leave your luggage at your hotel during your stay, and we'll deliver it
to your next accommodation or the airport. Leave all your heavy luggage behind
and enjoy sightseeing hands-free!

[Recommended for people like this]

• For those who want to fully enjoy sightseeing even on their travel days.
• For those who don't want to carry not only a suitcase, but also a backpack or shopping bags.
• For travelers with lots of luggage, such as family trips or groups of friends.
• For those who want to efficiently tour Kyoto and Osaka

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[Service Features]

• Backpacks, tote bags, shopping bags, and other hand luggage can be checked in free of charge.
• Reservations are required in advance, ensuring a smooth experience on the day.
• You will be notified by email when pickup and delivery are complete.
• There is a compensation system in place to cover any unforeseen circumstances.

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[Service Flow]

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🏨 Hotel → Hotel

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① Reservation

Please be sure to include the following information in the comments section
when making your reservation.

1. Name of the hotel where you will be picking up your luggage (the hotel
where you will be leaving your luggage)

2. Name of the hotel to which the package will be delivered (the hotel where
you will receive the package)

3. Name of the hotel reservation holder (in Roman letters)

→⚠️Please enter the hotel reservation name in Roman letters, with a space
between the first and last name. Please enter your name accurately.

4. Phone number registered when making the hotel reservation

This information will be used as confirmation when we contact the hotel in
advance.

* Accommodations without a front desk (such as private lodgings or self-check-in facilities) are not eligible.

〰〰 For group delivery plans 〰〰

For group delivery plans only, accommodations without a front desk (Airbnb,
unmanned accommodations) are also available.

Our staff will pick up your luggage directly at the location.

After you make your reservation, we will contact you via KKday message to
confirm the pickup location and time.

The pickup time can be adjusted to your preference, within the timeframe up to
10:00 AM.

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② Reservation Confirmation and Information

Once we confirm whether hotel pickup is possible, we will send you a
reservation confirmation email.

③ On the day of service: We will contact both the pickup hotel and the
receiving hotel directly in advance to inform them that we will be picking up
and delivering your luggage. Please use our service with peace of mind on the
day of service.

Please leave your luggage at the front desk of your hotel by 10:00 AM.

Please inform the front desk staff that you have a reservation for the
Suitcase Express Japan luggage delivery service.

We will send you a reminder email the day before or on the day of your
scheduled drop-off. Please reply to that email with photos of the items you
plan to leave with us.

We would appreciate it if you could leave small items together as much as
possible. 🙇‍♀️

④ Our staff will collect and deliver the items.

Our staff will come to your hotel to pick up your luggage and deliver it to
the next hotel after 6:00 PM on the same day.

We will inform you of the delivery status via email.

⑤ Pick up at your hotel upon arrival.

Please tell the front desk your name and receive your luggage.

━━━━━━━━━━━━━━━━━━

✈️Hotel → Kansai Airport (KIX) ━━━━━━━━━━━━━━━━━━

① Reservation

Please make your reservation at least two days in advance of your desired date
of use.

② After booking: Confirmation of designated location and time

• For accommodations without a front desk (Airbnb, unmanned accommodations), staff will take care of your luggage directly on-site.
  
  Please specify the pick-up location (address) and time in the comments section
  when making your reservation. Pick-up times can be adjusted to your
  preference, up to 10:00 AM.

  
  

• Airport pick-up location and time confirmed: On the day of pick-up, your luggage will be handed over at our designated location within the airport.
  
  Please specify your preferred pick-up time in the comments section when making
  your reservation. Pick-up times can be adjusted within the time frame from
  14:00 onwards.
  
  The pick-up location will be communicated via email or LINE after your
  reservation is confirmed.

  
  

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How to contact us

• 📩 Contact us by email

We will send you reservation information, delivery status, and pickup
instructions to the email address you registered with KKday. If you prefer a
different email address, please feel free to let us know.

• 📱 Contact us via LINE (optional, for a smoother experience)
  
  You can also receive updates on delivery status and handover via LINE. We will
  send you our official LINE account after your reservation is confirmed, so
  please feel free to let us know if you would like to use it.

*If we are unable to contact you on the day of your appointment, you may not be able to use our service. To ensure a smooth experience, please make sure you are reachable when using our service.

〰〰〰〰〰〰〰〰〰

③ On the day of arrival: Leave your luggage at the hotel.

• In the case of a hotel with a front desk
  
  Please leave your luggage at the front desk by 10:00 AM. Please tell the front
  desk staff that you have a reservation with "Suitcase Express Japan".

  
  

• For accommodations without a front desk (such as Airbnb or unmanned accommodations), our staff will personally take care of your luggage on-site on the day of your arrival.
  
  We will contact you via email or LINE after your reservation to confirm the
  pickup location and time. Please rest assured that we will adjust the time to
  suit your convenience, within the timeframe up to 10:00 AM.

  
  

④ Delivery

Our staff will collect the items and deliver them to Kansai International
Airport.

We will notify you by email or LINE when pickup and delivery are complete.

⑤ Pick up at the airport

Your luggage will be handed over to you at a pre-arranged time at our
designated location within the airport, starting at 2:00 PM on the day of your
arrival.

If there are any changes to the scheduled time, please contact us by email or
LINE.

(Due to expected airport congestion, we recommend arriving at least 3 hours
before departure.)

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[Terms of Use]

• Hotel → For hotels, only accommodations with a resident front desk are eligible (Airbnb and unmanned hotels are not eligible).
  
  This service is available only for group delivery plans and is also available
  at accommodations without a front desk.

  
  

• For hotels → Kansai International Airport (KIX), this service is available even at accommodations without a front desk.

  
  

- Target area

Kyoto: Kamigyo Ward / Nakagyo Ward / Shimogyo Ward / Higashiyama Ward / Minami
Ward

Osaka: Kita Ward/Chuo Ward

Delivery may be possible to areas other than those listed above, so please
contact us for details.

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[Baggage that can be checked in / Baggage that cannot be checked in]

Items that can be left in storage

• suitcase
• Backpacks, tote bags, shopping bags, etc. (free of charge)

Items that cannot be deposited

• Valuables (cash, passport, credit cards, precious metals, etc.)
• Perishable foods / Foods that require refrigeration / Foods that require freezing
• dangerous goods
• animal

[Regarding compensation]

・In case of loss or damage to the packaging, each item is covered by insurance
up to 50,000 yen.

Fragile items (glassware, ceramics, bottles, precision instruments, etc.) are
not covered by insurance. Please pack them carefully before sending them in.