• You must be at the Pre-Immigration gate with your boarding pass at least 30 minutes prior to departure in order to hold the reservation and seat assignment.
• All travellers including infants need a valid ticket - All travellers need a passport with a minimum of 6 months validity in order to leave Singapore and enter Indonesia.
• Please provide ALL Passengers' passport details (Passport Number, Passport Name, Nationality, Gender, Date of Birth, Passport Expiry, Issuing Country, Passport Issue Date, and Phone Number) on the check-out page.

Your booking will be confirmed by the provider within 48 hours.

No cancellations and refunds are allowed for this activity.

Please book at least 48 hours prior to your date of selection to guarantee your booking.

Show mobile or printed voucher to the staff before commencing the activity.

Upon booking confirmation, this ticket is valid on the date of selection only.

For all Batam Fast Ferry routes (Harbourfront Terminal and Tanah Merah Ferry Terminal), all passengers regardless of age must purchase a ticket at the same rate. There is no infant discount, no child discount, and no age-based exemption.

• One standard ticket required per passenger, from infants to seniors.
• There is no separate child or infant price — the adult rate applies to all ages.
• A child who is 3 years old at the time of travel (even if turning 4 shortly after) still requires a full standard ticket at the adult rate.
• All children must be accompanied and supervised by a paying adult at all times.
• Applies to both one-way and return tickets