• The price is transparent, you don't have to worry about the luggage storage space, and you can travel easily without any burden.
• Provide point-to-point intimate luggage consignment service
• After the booking is completed, the online customer service team will proactively contact you to assist with luggage check-in.
• Enjoy convenient, safe, punctual and professional services

- Service Overview -

• Service Hours:
  
  - Airport to Hotel: Drop-off between 09:00-18:00; delivery by 21:00
  
  - Hotel to Airport: Drop-off before 11:00; pickup between 15:00-21:00
  
  - Hotel to Hotel: Drop-off before 11:00; delivery by 21:00

  
  

• Meeting Point:
  
  Please refer to the location details provided in the confirmation email sent
  by LuggAgent.

  
  

• Service Details:
  
  Drop-off:
  
  Hotel: Leave luggage at the front desk before 11:00 (customers cannot choose
  the drop-off time).
  
  Airport: 09:00-15:00 (customers can select a 30-minute drop-off window).
  
  Ex: 09:00-09:30, 09:15-09:45

  
  

Delivery:

Hotel: Delivered to the front desk by 21:00 (customers cannot choose the
time).

Airport: 15:00-21:00 (customers can select a 30-minute pickup window).

Ex: 15:00-15:30, 15:15-15:45

• !! This service does not include Airbnb options and is only applicable to hotels with a front desk !!

- Important Information -

• Please provide the following information in the booking notes:
  
  1. Number of luggage items and dimensions
  
  2. Preferred drop-off and pickup times and locations
  
  3. Name of the primary guest on the hotel reservation
  
  4. Local contact information in Japan, such as a mobile number, email, or
  messaging app account

  
  

• Charges are per piece of luggage. If the number of luggage items exceeds the booked quantity, additional fees will be charged on-site. Luggage can only be collected at the destination after payment is completed. Please be aware of this.

  
  
• Each piece of luggage must not exceed 180 cm in total dimensions (length + width + height) and 32 kg in weight.

• Your luggage can be a handbag, suitcase, carton, backpack, snowboard bag, or stroller. If the luggage does not comply with any legal regulations, it will be refused even if the booking is confirmed. You must bear all losses and any legal liability.

  
  

• If the drop-off or pickup location is a hotel, the luggage will be handled via the front desk.

  
  
• Please be sure to note in your booking that the location is a hotel to ensure smooth luggage delivery.
• After booking, you will receive an email with handover instructions and details. All details will be based on the content of that email. If you do not receive the email, please contact service@luggagent.com directly.
• You are required to provide your flight number for this service, but the flight arrival time is not the actual service time. The luggage handover time is approximately 1 hour after the flight lands. Please confirm the actual handover arrangements via the messaging app provided by the supplier after booking.

- Overtime Policy -

• Situations where the customer can be contacted:
  
  You are required to provide your flight number for this service, but the
  flight arrival time is not the actual service time. The luggage handover time
  is approximately 1 hour after the flight lands. Please confirm the actual
  handover arrangements via the messaging app provided by the supplier after
  booking. If the customer does not appear within 30 minutes of the agreed time,
  an overtime fee of US$10 per 15 minutes will be charged according to the
  LuggAgent official website pricing.

  
  

• Hotel Drop-off
  
  If the driver arrives at the hotel but cannot receive the luggage and cannot
  contact the customer via the front desk or messaging app, LuggAgent reserves
  the right to cancel the booking without a refund.

  
  

• Airport Drop-off
  
  1. Flight not delayed: The 30-minute free waiting policy applies. If the
  driver waits for more than 30 minutes and cannot contact the customer or
  collect the luggage, LuggAgent reserves the right to cancel the booking
  without a refund.
  
  2. Handover delay due to flight delay: - Within one hour, we will
  automatically extend the handover time based on the actual flight delay.
  
  - If the delay exceeds one hour, we reserve the right to cancel the booking
  and refund 50% of the fee.
  
  - If we choose to continue waiting for more than one hour, no waiting fee
  will be charged to the customer.

  
  
• Considering factors such as flight delays, border quarantine measures, and customs clearance time, we recommend that customers reserve a luggage collection time at least two hours after the plane lands to avoid additional fees.
• Airport Pickup
  
  It is rare for a customer not to appear at the airport, but if this happens,
  we will go to the flight check-in counter provided by the customer to inquire
  if they have appeared. If the check-in counter is closed and we cannot contact
  the customer, we will store the luggage in an electronic locker and provide
  the locker location and code to the customer via email and messaging app. The
  customer can then retrieve the luggage from the locker at their own expense.