• The price is transparent, you don't have to worry about the luggage storage space, and you can travel easily without any burden.
• Provide point-to-point intimate luggage consignment service
• After the booking is completed, the online customer service team will proactively contact you to assist with luggage check-in.
• Enjoy convenient, safe, punctual and professional services

The content of this product is provided by machine translation and may not
reflect the actual information, please take this into consideration before
booking.

- Service Introduction -

• Service Hours:
  
  - Airport - Hotel: Delivery between 09:00 - 15:00; Delivery before 21:00
  
  - Hotel - Airport: Send before 11:00; Pick up between 15:00 - 21:00
  
  - Hotel - Hotel: Send before 11:00; Delivery before 21:00

  
  

• Meeting place:
  
  Airport: Pick up your luggage from the baggage agent at the meeting point at
  the designated time Hotel: Your luggage will be stored at the hotel counter
  before 9 PM on the same day

  
  

• Service Content:
  
  Shipping:
  
  Hotel: Please deposit your luggage at the hotel counter before 11:00. After
  depositing, take a photo and send it to the luggage agent (guests cannot
  choose the time to deposit)
  
  Airport: 9:00-15:00 (Guests can choose a 30-minute time to hand over their
  luggage to the driver)
  
  Ex: 9:00-9:30, 9:15-9:45

  
  

service:

Hotel: Delivery to the counter before 21:00 (Guests cannot choose the time)

Airport: 15:00-21:00 (Guests can choose a 30-minute delivery time)

Ex: 15:00-15:30, 15:15-15:45

• ! ! This service does not include Airbnb and is only applicable to hotels with counters! !

- Important Information -

• Please inform the following information in the remarks when booking:
  
  ① Number and size of luggage ② Time and location of desired delivery and
  pickup ③ Name of the person making the reservation ④ Local contact information
  in Japan such as mobile phone, email, messaging software, etc.

  
  

• The fee is calculated based on the number of pieces of luggage. If the luggage exceeds the reserved number, an additional fee (piece) will be charged on site. You can only collect your luggage at the destination after payment is completed. Please note.

  
  
• Each piece of luggage must be within a total length, width and height of 180 cm and weigh no more than 32 kg.

• Your luggage can be a handbag, suitcase, carton, backpack, ski bag or stroller. If the luggage does not comply with any legal regulations, it will be rejected even if the booking is successful. You must bear all losses and any legal liabilities.

  
  

• If the delivery address is a hotel, the luggage will be handed over at the counter.

  
  
• Please be sure to indicate the hotel as the delivery address in the order note so that your luggage can be delivered smoothly.
• After ordering, you will receive a letter with the handover instructions and content. All details will be based on the content of the letter. If you do not receive the letter, please contact service@luggagent.com directly.

- Timeout Processing -

• In any case where the customer can be contacted and has not shown up for more than 30 minutes after the agreed time, an overtime fee of 5 USD/15 minutes will be charged to the customer according to the price on the luggage agent's official website.
• If the driver arrives at the hotel but is unable to receive the luggage and is unable to contact the customer through the front desk or messaging app, LuggAgent reserves the right to cancel the order without refunding.
• Airport delivery
  
  1. Flight not delayed: 30 minutes free waiting policy. If the waiting time
  exceeds 30 minutes and the guest cannot be contacted and the luggage cannot be
  collected, LuggAgent reserves the right to cancel the order without refunding.
  
  2. Handover delay caused by flight delay: - Within one hour, we will
  automatically extend the handover time according to the actual flight delay
  time.
  
  - If the delay exceeds one hour, we reserve the right to cancel the order and
  refund half of the fee.
  
  - If we choose to continue waiting for more than one hour, we will not charge
  the customer for the waiting fee.
• Taking into account factors such as flight delays, border quarantine measures and customs clearance time, we recommend that customers reserve a baggage collection time at least two hours after the aircraft lands to avoid incurring additional charges.
• Airport Collection It is rare that a guest does not show up at the airport, but if this happens, we will go to the check-in counter for the flight provided by the customer to ask if the customer has shown up. If the check-in counter is closed and we cannot contact the customer, we will store their luggage in an electronic locker and then provide the customer with the locker location and code via email and messaging software, and the customer can collect the luggage from the locker at their own expense.