After placing the order, you need to confirm the room status and price twice, and the final confirmation from the supplier shall prevail.
[Exclusive for Hong Kong, Macau, Taiwan and Overseas Travelers] Plan: All the above products are only applicable to residents of Hong Kong, Macau, Taiwan and overseas regions. Each guest entering the park/dining must present one of the following three IDs: ① Home Return Permits for Hong Kong/Macau Residents/ID Card (permanent or non-permanent residents)/Passport; ② Taiwan Compatriot Permit or PRC Resident Permit for Taiwanese; ③ Foreign national passport; for identification. If the guest fails to present the relevant documents, he/she will not be able to enter the park/dine normally, and the original ticket will not be refunded or changed.
Chimelong Hotel uses a dynamic pricing system, and room rates may vary during holidays and promotional periods. Once an order is submitted, the final room availability and price confirmed by the supplier will apply. If a price adjustment occurs, guests must pay the difference within the specified period as notified. Failure to complete the payment within the deadline will result in automatic cancellation of the order. If multiple price adjustments require repeated payments, and payment is not successfully completed after two attempts, no third payment will be requested, and the order will be canceled. Guests who do not agree to the payment adjustment may also choose to cancel the order.
The hotel requires that the name of the actual guest must be consistent with the name of the tourist provided when placing the order. No changes (including passenger information) will be made once the order is booked.
The room can accommodate up to 4 people. If you need to purchase additional tickets/meals, please purchase them at the hotel front desk. The fees are subject to on-site confirmation.
The standard tickets for Guangzhou Grand Circus, The Long Falls Show and The Adventures of Kaka the Tiger included in the package do not allow free admission of children under the age of 3 or under 1.0 meter in height on the day of the performance. Children's tickets in a package cannot be upgraded to standard tickets or other ticket types by paying the difference in price. Guests can explain the situation to the front desk staff and show relevant documents when checking in, and purchase up to 2 additional multi-day tickets to the park at the hotel front desk. The total number of multi-day tickets purchased cannot exceed 4.
Before entering the park, tourists must accept valid identity document verification at the entrance. Please prepare valid identity documents in advance (including ID card/Mainland Travel Permit for Hong Kong and Macao Residents/Mainland Travel Permit for Taiwan Residents/Residence Permit/Passport, etc.)
Passengers are required to undergo security checks before entering each theme park in Chimelong. It is strictly prohibited to bring controlled equipment, firearms and ammunition, flammable and explosive items, food, etc. into the park.
The use of selfie sticks is prohibited in amusement facilities, gatherings, and crowded areas
Pets are not allowed into the park
Please note that some facilities in the park have height restrictions; please also refer to the opening hours, performance times and precautions of the corresponding theme park.
Visitors are asked to keep an appropriate distance when visiting the park. At the park entrance, performance venues, amusement facilities and other areas, please line up according to the separation signs, take a seat, or accept the on-site arrangement guidance of the staff.
We will do our best to arrange your requested room type based on room availability, but we cannot guarantee the availability of a specific room type. If the room type you need is sold out, we will directly arrange other room types to avoid additional costs due to price fluctuations. If you do not accept any room type changes at all, please clearly indicate this in the comments. Please note that no returns or exchanges are allowed once an order is placed.
If you need to order multiple rooms and the same plan, we recommend that you complete them in one order. If you order different plans separately, some of the rooms in the order may be sold out, and the orders that have been successfully ordered will not be refunded or changed. If you have a group booking number, you can indicate it in the order notes, but there is no guarantee that there will be room vacancies. It will be subject to room availability. Any special requests, such as adjacent rooms, can be noted in the order notes and we will try our best to arrange it, but it cannot be guaranteed.
Cancellation policy due to weather factors: If there is a severe weather warning on the day of departure (for passengers from Hong Kong and Macau: Tropical Cyclone Warning Signal No. 8 or above, Black Rainstorm Warning Signal, or suspension of high-speed trains or flights issued by the local meteorological department; for passengers from China: warning issued by the local meteorological department, please refer to the policy of Chimelong on the day; for other passengers: suspension of high-speed trains or flights), you must show relevant proof for free cancellation. Please note that weather forecast maps are not accepted as the basis for cancellation.
In case of any disputes, the company reserves the right of final decision.
*The luggage giveaway promotion does not apply to this product page.
AIRSIM Global SIM Card Redemption Code: KKDAYCL. Redemption is valid until June 30, 2026 (failure to redeem by this date will be considered a waiver; no compensation or reissue will be provided). Each registered email, phone number, and AIRSIM account can claim the reward only once (i.e., the HK$20 top-up can only be claimed once). Duplicate applications will not be accepted.
Redemption process (only available for delivery and collection in Hong Kong):
1. New users: Go to https://www.airsim.com.hk/KKdayCL and fill in the 7-digit redemption code [KKDAYCL], personal contact info and mailing address. An AIRSIM (including HK$20 credit) will be mailed to you within 5 working days. Hong Kong postal delivery takes about 5 working days. You can also choose to pick up the card in person at the AIRSIM Causeway Bay Service Center or AIRSIM Shatin Shek Mun store. You can pick up the card after submitting the application.
2. Existing users: Go to https://www.airsim.com.hk/KKdayCL and fill in the 10-digit redemption code [KKDAYCL], name, phone number and email address, and fill in your AIRSIM account number (10 digits). The HK$20 stored value will be deposited into the designated account within 30 days.