The minimum number of people required to travel is 1. If the group is full or the order cannot be confirmed due to unforeseen circumstances, a full refund will be given.
Please provide your WeChat ID when booking and make sure it can be used locally. Before departure and during the trip, the local supplier will contact you via this WeChat account. If you are unable to provide a WeChat ID, you must provide an email address. The supplier will notify guests of the meeting place, time and license plate number via email at around 10pm (Japan time) 1 day before the activity.
Please be sure to check your email (including spam) one day before departure to confirm the meeting point and time.
The number of Chinese or English speaking staff is determined by the local supplier and participants cannot specify the staff speaking a certain language.
Infants under 3 years old who do not occupy a seat (based on the departure date) can join for free.
Children under 18 years old must be accompanied by an adult. Elderly people aged 70 or above, people with cardiovascular diseases and pregnant women are not suitable to join this tour. If they need to participate, they must be accompanied by an adult relative. Thank you for your understanding.
Participants who are 70 years of age or pregnant are required to sign a waiver of liability to ensure safety and complete relevant security procedures. Please indicate in the "Special Request Notes" when booking. We will send the waiver agreement document by email after receiving the order. Please sign and return it in advance to complete the registration process.
Each participant can bring one piece of luggage free of charge. When booking, please clearly indicate the number of children under 3 years old who do not occupy a seat and the amount of luggage. If there is insufficient space in the vehicle as a result, you may be denied boarding and no refund will be given.
According to Japanese law, the maximum working time for drivers is 10 hours. In order to ensure the safety of drivers and the stability of the journey, the itinerary may be adjusted according to actual conditions, including reducing the stay time at attractions or canceling some attractions. Therefore, no refunds will be accepted. Please understand.
Please gather at the designated location at the designated time. If the participants fail to gather at the designated location at the designated time or leave the group midway, it will be deemed as automatic waiver and no fees will be refunded. If any personal injury or property loss is caused by this, you must bear the responsibility yourself.
During the tour (including free activities), please pay attention to the safety of your person and property. If you fail to follow the advice and any accident or loss occurs, you will be responsible for it. Please keep your passport and valuables properly. If they are lost, stolen or damaged, you will also be responsible for it. Thank you for your understanding.
Free activities or self-funded activities, participants are requested to allocate their own time and arrangements for the activities. If it affects the progress of subsequent trips, you will be responsible for the consequences.
The operator will arrange different models according to the number of participants, and it is not possible to specify the model. If the number of participants is small, the driver will also serve as the accompanying staff, and will provide precautions and sightseeing points, but will not provide get-off guide services.
Attractions and special transportation may be repaired, suspended or closed due to the situation on the day. The company will not be responsible if such situation occurs, and participants cannot use this as a reason for compensation.
Seasonal events (such as cherry blossoms, red leaves, special flowering periods, lighting, fireworks festivals, snow scenery sightseeing, hot spring season, festivals, etc.) are greatly affected by climate, weather or other force majeure factors. The specific arrangements may be adjusted. Please refer to the official notification. If no official notification of event cancellation is received, the supplier will arrange according to the original plan. No refund will be given if the flower season or special activities do not meet the participants' expectations.
Due to traffic conditions, peak tourist season or other non-human factors, the supplier may adjust the itinerary, departure, return and stay time. In case of special circumstances (such as traffic jams, weather, etc.), the tour guide may, with the consent of the participants, reasonably adjust the order of attractions or delete some attractions. The final arrangement will be based on the situation on the day and the decision of the supplier.
The group service is provided and executed by the operator [TUI Group Japan Co., Ltd.]. [Zonghengyou] only acts as a booking agent. If any problems occur in the group (including accidents, personal injuries, etc.), all handling methods and responsibilities will ultimately be borne by the operator. The agent does not bear any joint legal or compensation liability.
It is recommended that participants purchase appropriate travel insurance on their own.
The business hours and prices of the facilities, attractions and restaurants listed in the itinerary are for reference only. The actual information may change due to seasonal adjustments or special circumstances. Please refer to the official announcements of each venue.
The activities in the itinerary are designed according to the overall needs, and participants should follow the instructions of the service staff. All activities are risky, and you should consult a doctor or professional before participating, and consider your age, health status and environmental factors at the time. Participants must bear all responsibilities arising from participating in the activities.