Tour prices are in Australian dollars (AUD)

Travel Insurance: International travelers are required to purchase travel insurance and purchase travel insurance before booking travel. This is to ensure that passengers receive appropriate protection and assistance should they encounter any unexpected situations during their journey.

Itinerary adjustment: YoYo Travel WA Pty Ltd reserves the right to adjust the itinerary based on traffic, weather, guest flights and other conditions. Ensure the smooth progress of the trip while ensuring the safety and comfort of tourists. In the event of force majeure, such as natural or man-made disasters, YoYo Travel WA Pty Ltd reserves the right to cancel the trip and reserves the right to join a group, and may not be able to provide other refunds.

Additional expenses caused by personal factors of group members: If there are personal factors encountered by group members during the tour, such as emergencies that require additional services from tour guides or staff, the relevant expenses may need to be paid by the tourists themselves. Including emergencies in the middle of the night, YoYo Travel WA Pty Ltd may not be able to provide refund services.

Group seats and accommodation are easily full during peak seasons/weekend holidays/student holidays: During peak seasons or specific holidays, group seats and accommodation may be more popular. If the hotel is full, YoYo Travel WA Pty Ltd may need to adjust accommodation arrangements. Provide Alternative hotel or room upgrade. Tourists can choose to accept adjustments or refunds, but once the tickets are issued, they cannot change the itinerary.

Health and personal items: During travel, tourists need to pay attention to hydration, sun protection and warmth, and carry personal medicines, changes of clothes and supplies. Luggage should preferably be mainly soft bags and should not exceed 7 kilograms. It is recommended to bring sunglasses, sun hat, sunscreen, rain gear, camera, cold-proof jacket, drinking water, comfortable walking shoes and clothing to ensure the comfort and safety of the journey.

Force majeure factors: The company will not bear any responsibility if additional expenses are caused by personal reasons, strikes, political factors, war, disaster, weather or other force majeure factors. These factors may cause changes to the itinerary, and tourists need to understand and bear the corresponding costs.

Changes in travel plans: The company reserves the right to change travel plans. For example, the itinerary may be changed due to vehicle failure or other factors during the itinerary. In addition, the company does not assume any responsibility for any loss or damage of personal belongings, casualties, or damage to agreements with third parties.

Minimum group size: All tour groups are limited to two people, which means that there must be at least two people in the group before departure. If the number of registrants does not reach the minimum number of people in the group, the itinerary may be canceled or changed.

Correct Personal Data: The personal data provided by the guest for booking must be correct. Incorrect or incomplete information may result in the order being cancelled, or the order being invalid without refund. Therefore, tourists must carefully check the accuracy of the information when booking.

Meeting time and location: Tourists must arrive at the meeting point in advance before the itinerary or group departure, and ensure to wait at the scheduled departure location and time. If tourists fail to wait as scheduled or are late for 5 minutes, they may be deemed to have voluntarily abandoned the reservation project and will not receive any refund.

Booking payment and time: YoYo Travel WA Pty Ltd must start booking after receiving the booking-related payment from the guest, so tourists need to arrange the payment time and method as soon as possible to ensure that the booking is arranged early and avoid missing the booking opportunity.

Requests from travel service providers: Travel service providers have the right to require guests who they deem to be unreasonable or harmful to the interests of other travelers to withdraw from the event without any liability. Visitors and fellow travelers are responsible for all damage and loss caused by you and your fellow travelers.

Trip cancellation and refund: If the trip date does not materialize, YoYo Travel WA Pty Ltd will notify the guest one week before departure and provide a full refund.

If you cancel and apply for a refund more than 30 days before the travel date, you can get a full refund. If you cancel and apply for a refund 29 days to 7 days before the travel date, a handling fee of 50% of the total amount will be charged. If you cancel and apply for a refund within 10 days before the travel date, 100% of the full amount will be charged (non-refundable).

Tips for tour guide services: For trips where tips are provided for tour guide services, the tips are not included in the group fee, and tourists must pay the tour guide according to the tip amount. This is an encouragement and thanks to the tour guide for their excellent service.

Hotel Smoking Policy: Smoking is not allowed in Australian hotel rooms. If a guest is caught smoking in the room, bathroom or room balcony, the minimum fine is AUD 1,000 each time. If smoking causes a fire, the guest will be responsible for all expenses and legal liabilities incurred.

Hotel deposit and additional charges: When staying in an Australian hotel, tourists need to provide a credit card as a deposit to cover possible additional charges such as phone calls, bars, pay TV, laundry, etc. The room rate paid by the travel agency only includes the guest's accommodation, and all other additional expenses must be paid by the tourists.

Cancellation of hotels, attractions and restaurants: Once an Australia and New Zealand travel itinerary is ordered, hotels, attractions and restaurants will not be canceled. If the visitor cancels, the fee will not be refunded.

Chinese-speaking tour guide/driver and car fuel expenses during the itinerary: The itinerary includes Chinese-speaking tour guide/driver and car fuel expenses. This is to ensure that tourists receive assistance from the Chinese-speaking tour guide/driver and provide convenient transportation services during the trip.

Dispute Resolution: In case of any disputes, the company reserves the right to make the final decision. This is to ensure that the travel agency has the right to handle any disputes and problems that may arise to ensure the smooth progress of the journey.