• Transportation service from Haneda Airport (HND) to hotels and stations in the Kanto area (Yokohama, Kawaguchiko area, Karuizawa)
• This is a private transfer service using a private car. We carefully select high-quality drivers to ensure a safe and secure transfer.
• Drop-off at the airport (departure from Japan): We will wait for 30 minutes from the designated pick-up time at the designated pick-up location free of charge.
• Airport Pick-up (Entry into Japan): Free waiting time of 90 minutes from the time your flight arrives. (The arrival time is based on the time displayed on the big screen at the airport.)
  
  If you need to extend the driver's waiting time, please contact us in advance.
  The operator of the transportation service will provide you with details and
  the extension fee.

The content of this product is provided by machine translation and may not
reflect the actual information, please take this into consideration before
booking.

- Service Introduction -

＜Departing from the airport＞

• The driver will wait for 90 minutes free of charge from the time your flight arrives. (*The arrival time is based on the time displayed on the large screen at the airport.)

The driver will wait in the designated area for airport transfers, but if you
need to extend the driver's waiting time, please contact us in advance. The
operator of the transfer business will provide you with details and extension
fees.

The waiting time extension fee (30 minutes / cost varies depending on the
pick-up time) will be paid directly to the driver on the day.

*Please note that we may not be able to accommodate requests for extended waiting times on the day, so please be sure to contact us in advance.

• If an unforeseen incident occurs, such as a flight cancellation, please contact us in advance.

Please note that if you do not show up within the waiting time without prior
notice and the driver is unable to contact you, your reservation will be
canceled and no refunds will be available.

＜Arrival at the airport＞

At the time you specify, your driver will wait for 30 minutes free of charge
in the hotel pick-up/drop-off area or in a designated area nearby your
specified location.

Generally, when traveling on an international flight, you should arrive at the
airport 2 to 3 hours before departure, so please make sure you leave yourself
plenty of time.

- Vehicle use time -

• Service time: 24 hours, based on customer's designated time.
• Late-night fee: If you use the airport pick-up service for flights arriving after 19:30 or the airport drop-off service before 7:30, an additional late-night fee of 20,000 yen will be charged. Please pay in cash to the driver on the day.
• Waiting time extension fee:
  
  Please pay to the driver on-site according to the following.

Regular time: 3,000 yen/30 minutes (10 minutes over is calculated as 30
minutes, 40 minutes over is calculated as 60 minutes)

Late night (22:00~5:00): 4,500 yen/30 minutes

- About the vehicle -

• Vehicle: Toyota Alphard (Maximum passenger capacity: 6 people)
  
  Number of pieces of luggage: 3-4 24-inch suitcases or 2-3 28-inch suitcases

  
  

• Vehicle: Toyota Hiace (Maximum passenger capacity: 9 people)
  
  Number of pieces of luggage: 3-4 24-inch suitcases or 2-3 28-inch suitcases

  
  
• The amount of luggage that can be carried varies depending on the number of passengers. (For each passenger who decreases, the amount of luggage that can be carried increases by one.)