You must be at the Pre-Immigration gate with your boarding pass at least 30 minutes prior to departure in order to hold the reservation and seat assignment
All travellers including infants need a valid ticket - All travellers need a passport with a minimum of 6 months validity in order to leave Singapore and enter Indonesia.
Please provide all passengers' passport details (passport number, passport name, nationality, gender, date of birth, passport expiry, issuing country and passport issue date, and phone number) on the check-out page.
I recently traveled from Tanah Merah Ferry Terminal to Batam using Batam Fast Ferry. The ticket redemption process was straightforward: I arrived at the counter inside the terminal, presented my passport, and received my boarding pass promptly. The staff were efficient, and the ferry departed on time, offering a comfortable and smooth journey. Overall, it was a hassle-free experience, and I would recommend this service for anyone planning a trip to Batam.
Wonderful smooth ferry ride as always. Staff were very helpful and friendly.
Easy redemption! Upon confirmation, I received a confirmation email with Batam Fast Ferry tickets indicating my arrival and departure date and time. I just presented my passport at Tanah Merah Terminal and the counter staff redeemed my tickets for departure and arrival. Afterwards, I checked in my baggage at the baggage check-in counter.
Customer service is able to help with ticketing issue we encountered and solved it promptly
Ease of ticket collection
so far so good