Monday - Sunday, 24 hours

Arrival or Airport Pick Up Instructions:

• After the plane has landed, please proceed through the immigration formalities first.
• Then, collect your checked baggage and exit from Exit 2 of the airport. Look for the 'Rainbow Travel' pick-up sign in the designated area outside Exit 2. Once you locate it, present your order details (on your mobile device) to the on-site staff. After verifying your details, the staff will notify the driver to enter the airport.
• The driver will then drive in from the parking lot outside the airport to pick you up. This process usually takes about 5 to 15 minutes. Kindly wait at the designated spot.

If you are arriving on a domestic flight in Thailand and landing at the Domestic Terminal of Phuket Airport, please exit from Exit 1 of the Domestic Terminal. The 'Rainbow Travel' boarding sign is situated outside Exit 1.

Departure or Hotel Pick Up Instructions:

• Please wait in the hotel lobby or at your designated pick-up point 5-10 minutes prior to the scheduled time indicated on your order. The driver will locate you there.

If you arrive at the scheduled time and cannot find your driver, please contact the provider's customer service:

• For Thai mobile numbers: 083-509-1333
• For international mobile numbers: +66-835-091-333

Your booking will be confirmed by the provider instantly.

A full refund will be processed if cancelled at least 48 hours before date of selection. No refund will be processed if cancelled less than 48 hours before the date of selection.

Please book at least 24 hours prior to your date of selection to guarantee your booking.

Show mobile or printed voucher to the staff before commencing the activity.

Upon booking confirmation, this ticket is valid on the date of selection only.