The operator will contact you 4-5 days before your participation date.
Driver details will be sent out between the day before 6:00 PM and up to 2 hours before your scheduled time. Please be aware of your email or messenger apps (WhatsApp/Line/Wechat) for notifications.
Vehicle Information: A 7-seater Toyota Alfa or a similar class vehicle can accommodate up to 6 passengers (including children) with 2 standard pieces of luggage if child seats are not used or up to 4 passengers with 4 standard-sized pieces of luggage.
A vehicle equivalent to the 9-seater Toyota Hiace can accommodate:
Up to 9 passengers (including children) and 7 standard pieces of luggage when child seats are not used.
Up to 6 passengers and 10 standard-sized pieces of luggage.
Baggage Details: Standard baggage size is 36cm x 25cm x 53cm. Oversized baggage will count as 2 pieces. You will be responsible for any missed boarding costs if the maximum number of passengers or permitted baggage allowance is exceeded.
Reservations made between 22:00 and 5:45 of the next day will be charged an additional late night/early morning fee of 2,500 yen.
Additional fees can be paid in cash directly to the driver.
The service was excellent. The team was prompt in responding and very flexible in assisting me when I made a mistake with my booking, which saved me from missing my flight. I’ll definitely use their airport transfer service again when I’m back in Tokyo.
Driver Zhao Hua was the best driver anyone could ask for. He is kind, patient, and genuinely friendly. We were late for departure, yet he waited calmly for us without any complaint. Had he chosen to leave, we would almost certainly have missed our international flight. He also helped us with our luggages without hesitation, handling everything carefully with both hands and ensuring it was securely and neatly arranged in the vehicle. His driving was efficient yet very smooth. My husband, who gets car-sick easily, felt perfectly comfortable throughout the journey. Upon arriving at the airport, he patiently unloaded our luggages and even checked the backseat to make sure we hadn’t left anything behind. We are extremely grateful for his professionalism and kindness, and highly recommend him.
Great service. Recommended.
Excellent service throughout the whole process. Clear communication before pickup, on-time service, and a safe and friendly driver. I highly recommend this service for your travel needs.
Great experience - customer service reached out immediately to confirm details and driver was on standby when we landed. No issues.