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Pelago x Transferz Airport Transfers FAQs

About This Service

Pelago x Transferz Airport Transfers is a pre-booked airport transfer service operated by Transferz.

You can book a private transfer between an airport and your preferred destination.

This FAQ is only for Pelago x Transferz Airport Transfers.

If you booked a different airport transfer on Pelago, please refer to the FAQ or product page for that service.

Making a Booking for Transferz

How to Book a Pelago x Transferz Airport Transfer

  1. Click on [this] link to start!

  2. Fill in your trip details

    1. Provide your pick-up and drop-off locations, travel date, time, number of passengers, and luggage
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  3. Select Vehicle & Add-Ons

    1. Choose a vehicle that fits your group size and preferences.

    2. Optional add-ons include Meet & Greet service and special requests like a baby seat.
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  4. Provide Information

    1. Enter your contact details and flight information.

    2. Optionally, add your KrisFlyer number to earn miles. To make sure your miles are credited, please ensure the booking name matches your KrisFlyer account name.
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  5. Complete payment

    1. Finalise your booking with secure payment.
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  6. Receive confirmation

    1. You will receive an instant confirmation email containing:

      1. Trip details and voucher

      2. Driver’s contact

      3. Link/QR code to manage your booking

      4. FAQ link for further help

What happens after my booking is confirmed?

Once your booking is confirmed, you can expect an email from Transferz with the email subject: "Important travel information for your upcoming trip"

The email will include important information about your transfer, including:

  • Meeting point information - Where to meet your driver

  • Transfer company details - Information about the company operating your transfer

  • Your trip details and voucher

  • Driver contact information

  • A link or QR code to manage your booking

  • Other important travel information

Please keep this email for your trip. You may need the information in the email when meeting your driver.

Managing Your Transferz Booking

Will my Transferz booking appear in the Pelago app?

No, Transferz bookings are managed on the Transferz website and will not appear in your Pelago app booking list.

Your Transferz booking is made and managed separately from the Pelago app.

How do I view or manage my booking?

You can manage your booking in either of these ways:

Option 1: Use your confirmation email

  • Open your Transferz confirmation email.

  • Look for the "Manage your booking" section.

  • Follow the link provided.

Option 2: Use the Transferz website

  • Go to Transferz

  • Enter your Booking Code to find your booking

Can I change or cancel my Transferz booking?

Yes, in most cases.

To change or cancel your booking:

  1. Open your Transferz confirmation email

  2. Look for the "Cancellation of your booking" section

  3. Follow the instructions provided

Cancellation policy:

  • You can modify or cancel your booking up to 24 hours before your activity date

  • 12-seater or larger vehicles cannot be cancelled

KrisFlyer Miles for Transferz Bookings

Will I earn KrisFlyer miles for this booking?

  • Yes! You will earn 8 KrisFlyer miles per S$1 spent

  • Miles will be credited after your trip is completed, up to 2 months after the activity date.

Airport Pick-Up & Driver Waiting Time

Driver Waiting Time Policy

  • Standard Waiting Time: Drivers will wait up to 45 minutes after the scheduled pick-up time.

  • Flight Delays: Drivers will track flight delays in real-time and adjust pick-up times accordingly.

  • Booking Void Policy: If a flight is delayed by 3 hours or more, the booking will be voided automatically and you will be notified.

  • No-Show Policy: If the passenger does not show up within the waiting time and buffer period, the booking will be voided, and the customer will be notified.

    • The buffer period may vary depending on the specific rules of the airport

Luggage Guidelines

  • Standard Luggage: Standard luggage and carry-ons are limited to a maximum size of 28 inches

  • Special Luggage: Special luggage (e.g., baby strollers, bicycles, surfboards, and wheelchairs) must be selected as an add-on during booking.

  • Any additional cost will be reflected at checkout.

Getting Help

For questions or help with your Transferz booking, you can contact Transferz directly.

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