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Why can’t I select my preferred date?

Updated over 3 months ago

This guide is for you if you are:

  • Wondering why your preferred date is not showing when trying to book

  • Checking if a specific date is available for booking, or released yet

  • Asking if tickets for a future month or year (e.g., December 2025) have been released

  • Curious why you can only see dates up to a certain point on the booking calendar

We’ll explain the most common reasons why certain dates may not appear and what it means for your booking!


Sometimes you may not be able to select your preferred date when booking an activity or ticket. This can happen for several reasons:

Possible Reasons

  1. The date is not yet released for booking: Many activities or tickets are only made available a few weeks in advance. The exact release schedule varies by provider.

  2. The date is fully booked: Popular dates can sell out quickly. If your preferred date is unavailable, it may already be sold out.

  3. The date is outside the available booking window: Some activities only allow bookings within a certain range of dates.

  4. The date is temporarily unavailable: Occasionally, dates may be unavailable due to maintenance, provider restrictions, or technical reasons.

Understanding unavailable dates when booking

A specific date is not selectable

This may indicate a holiday closure, irregular closure, or the activity is fully booked for this day and the experience provider is no longer accepting new bookings (7, 8 and 9 April in the example below).

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Tomorrow or the following day is not selectable

This means that the activity must be booked at least several days in advance for the experience provider to confirm the booking.

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A pattern of dates is not selectable

This indicates a regular business closure. The experience provider in the below example operates on Tuesdays and Saturdays only.

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The calendar will not display further dates

The calendar will only show up to the furthest date bookable at the time of checking. How far ahead you can book is dependent on the experience provider. Bookings for most activities open 2 to 4 months in advance.

In the below example, 31 May is the furthest date that can be booked at this time.

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What You Can Do

  • Check back later: If the date is not yet released, try again closer to your desired date.

  • Consider alternative dates: If your preferred date is sold out, other nearby dates may still be available.

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