Sometimes, booking confirmations can take a little longer to arrive, depending on the type of activity and any checks needed to complete your booking.
There are a few common reasons you might not have received your confirmation yet, such as additional verification, processing by our partners, or changes to the booking status.
Below, we’ve outlined the different confirmation types and key scenarios to help you understand what they mean for your booking.
Types of Booking Confirmation
There are two types of booking confirmation on Pelago:
Instant Confirmation
For activities offering instant confirmation, your booking will be confirmed shortly
You’ll receive a confirmation email with your voucher attached immediately
Manual Confirmation
For activities requiring manual confirmation, our experience providers will review your booking within the stated confirmation period (typically 24–72 hours)
Once confirmed, you’ll receive a confirmation email and voucher automatically
How do I know how long my booking takes to confirm?
The most accurate confirmation time is shown under the option you select
The confirmation type shown under the activity name reflects the majority of options, but your selected option may differ
If You See “We’ve Received Your Booking”
This page means your booking is under review. No action is needed, just hang tight!
Your booking will either be confirmed (you’ll get a voucher) or cancelled if the activity is unavailable.
Why Your Confirmation Might Be Delayed
Even after booking, confirmations can sometimes take longer, depending on the product and verification steps. Common reasons include:
Additional verification required by our partners
Processing checks on your booking
Changes to the booking status
General Guidelines:
Instant confirmation: Usually immediate
Manual confirmation: up to 72 hours for most bookings
Ferry bookings: Expect up to 48 hours for a confirmation
If the Activity Is Unavailable
Sometimes, our experience providers need to review your booking further. In some cases, this may mean the activity is no longer available.
If this happens, your booking won’t be confirmed and will be automatically cancelled.
Any payment you made will be reversed, and authorization holds will be released.