This article is for customers who want to book or have purchased the Pelago Pass Singapore. It covers product-specific details of managing the Pelago Pass such as availability, time slot booking (pre-reservations), inclusions, and restrictions.
For enquiries about other products, please visit our Help Centre Article.
About the Pelago Pass
What is Pelago Pass Singapore?
Pelago Pass is a multi-attraction pass that allows you to visit top attractions in Singapore using just one booking. Here's how to book it and what to know before you do.
What does the Pelago Pass include?
The Pelago Pass includes access to multiple attractions within 30 days from activation, with the flexibility to pick and choose depending on when and where you would like to go during your trip!
How many attractions can I visit using the Pelago Pass?
The number of attractions you can visit with the Pelago Pass depends on the option you selected at the time of booking.
The Pelago Pass is available in different options, and you can only visit the number of attractions included in the option you selected, with some options allowing up to 6 attractions in total
Examples of options include:
Pick 3 attractions
Pick 5 attractions
Pick 4 attractions with Universal Studios Singapore
For example, if you selected “Pick 4 attractions”, you can visit any 4 eligible attractions included in the Pelago Pass.
Purchasing the Pelago Pass
How do I buy the Pelago Pass?
Step 1: Choose your Pelago Pass type
We offer several Pelago Pass options to suit different travel plans, such as Pick 2, Pick 3, up to Pick 5 attractions, with or without Universal Studios Singapore
To get started:
Visit the Pelago Pass product page: https://www.pelago.com/en-SG/activity/pfqos-singapore-attractions-pass-singapore/
Use the available filters (for example, number of attractions or inclusion of Universal Studios Singapore) to find the Pelago Pass that best fits your itinerary
Step 2: Select your travel date
Select the date you expect to be in Singapore and start using your Pelago Pass
If you’re making a same-day booking and today’s date is no longer available, please select the next available date shown on the calendar
Your Pelago Pass can only be used from the selected date onwards
Step 3: Choose the number of Pelago Passes
Select the number of Pelago Passes needed for adults and children
Children aged 3 and above require their own Pelago Pass
Children under 3 years old may need to purchase a ticket directly at the attraction for certain attractions, depending on the attraction’s own ticketing terms
Children under 12 years old must be accompanied by an adult when visiting the attractions
Step 4: Complete your Pelago Pass booking
Click 'Book Now' to proceed to checkout
Complete payment to confirm your Pelago Pass booking
Once confirmed, you’ll receive a confirmation email with your Pelago Pass attached
Why can’t I book this Pelago Pass Singapore date?
If you cannot select your preferred date for the Pelago Pass, it may be due to one of the following reasons:
Same-day bookings are no longer available: We recommend purchasing for the next day and starting your activities from that date
Sold out: The Pelago Pass for your chosen date has been fully booked. We recommend selecting a different date
Please note, these availability rules only apply to the Pelago Pass Singapore and may be different for other products.
Am I eligible to buy the Pelago Pass?
Only non-residents of Singapore will be eligible to purchase
The arrival date to Singapore must be no later than 30 March 2027
Users aged 3 and above must have a valid Pelago Pass to redeem the attractions and deals. For children below the age of 3, other fees may apply which is payable directly to the attraction
Children (below 12 years) will need to be accompanied by an adult
Can residents of Singapore buy the Pelago Pass?
No. The Pelago Pass is not available to Singapore citizens, Permanent Residents, holders of a valid employment pass (EP or work permit) issued by the authorities of Singapore, Dependant’s pass holders, and Student Pass holders.
What is the age for Adult and Child passes?
Child applies to ages 3-12 years, and Adults apply to those 13 years and above. For children below the age of 2 years, other fees may apply depending on the attraction, which is payable directly to the merchant.
Can I buy the Pelago Pass for someone else?
No, the Pelago Pass is not transferable to another person. Your name must appear on the pass, or you must be part of the same group as the person whose name is on the pass.
If you're purchasing the Pelago Pass as a gift, please enter the name of one of the users (someone who will be using the pass) as the booking name during checkout.
Using the Pelago Pass
How do I use the Pelago Pass?
To use your Pelago Pass, please follow the steps below:
Access the Pelago Pass Redemption Portal
To start using your Pelago Pass, visit the Pelago Pass Redemption Portal:
https://pelagopass.managebookings.com/. You will be asked to enter your Pelago Pass booking details to access your passWe recommend redeeming your Pelago Pass attractions 3 to 7 days before your intended visit date to ensure availability and make the most of your pass validity.
Enter your Pelago Pass booking details
Please enter the following details exactly as shown in your Pelago Pass confirmation voucher. All fields are case sensitive.
Name: Enter the name shown on your Pelago Pass booking. You may copy and paste this from your confirmation voucher.
Email address: Enter the same email address used when purchasing your Pelago Pass. Please ensure there are no spaces before or after the email address.
GT Code: This is the Confirmation QR code found in your Pelago Pass confirmation voucher. Each Pelago Pass has its own unique GT Code.
Once completed, finish the verification step (if prompted), then click “Proceed to Redeem”
Choose and redeem your Pelago Pass attractions
Search for the attractions you would like to visit using your Pelago Pass
Some attractions require advance reservation (pre-booking)
If pre-booking is required, you will be prompted to select your visit date
After selecting the date, click “Redeem Now”
If an attraction only shows “Redeem Now”, no pre-booking is required. You can proceed directly by clicking “Redeem Now” to redeem the attraction
Retrieve the confirmation voucher for the redeemed attraction voucher
Once an attraction is redeemed, a voucher will be generated
Present this voucher at the attraction on your visit date to gain entry
Important reminders before visiting attractions
Before redeeming and visiting any attraction with your Pelago Pass, we recommend checking the attraction’s official website for the latest information, including:
Temporary closures (for example, due to maintenance)
Operating hours, which may vary during peak periods (such as public holidays)
The link for my Pelago Pass isn’t working
We’re sorry you’re having trouble accessing your Pelago Pass link. Let’s help you get it working.
Please ensure you are using the correct Pelago Pass link
Make sure you are clicking the Pelago Pass Redemption Portal link shown under the “Important” section in your Pelago Pass confirmation voucher
Alternatively, you may also use this direct link to access the Pelago Pass Redemption Portal: https://pelagopass.managebookings.com/
Please do not use the “Manage Bookings” link, as this is not used for Pelago Pass redemption
Common reason the Pelago Pass link may not open
Please ensure you are using the correct Pelago Pass Redemption Portal link from your voucher
If you are unable to open the link in your Pelago Pass voucher, this is usually due to device limitations on mobile phones or tablets, which may affect link access
To resolve the issue, please try the following:
Open this direct Pelago Pass Redemption Portal link:
https://pelagopass.managebookings.com/If it still does not work, open your Pelago Pass PDF voucher on a laptop or desktop computer
If you are still unable to open the link after trying the steps above, please reach out to us. We’ll be happy to help you access your Pelago Pass and continue your booking.
Is Universal Studios Singapore included in my booking?
If you selected a Pelago Pass option that includes Universal Studios Singapore, your booking is eligible for entry to the park.
You can confirm whether Universal Studios Singapore is included by checking your confirmation voucher. It will show:
“Singapore Attractions Pass (Pick X) with Universal Studios Ticket”
If this text appears on your voucher, you have access to Universal Studios Singapore as part of your Pelago Pass.
Can I start using the Pelago Pass on a different date than what I selected when purchasing?
Yes, the Pelago Pass can be activated anytime until 31 March 2027. Once activated, it can be used for 30 days to visit all attractions. Please note the final day for using the Pelago Pass at any attraction is 31 March 2027.
Can I visit the same attraction multiple times?
No, an attraction can only be visited once using each Pelago Pass.
Validity period
When does my Pelago Pass start, and how long can I use it?
Your Pelago Pass is activated when you first start using it. This happens when you do either of the following:
Make your first time slot booking for an attraction that requires pre-booking, or
Click “Redeem Now” for an attraction that does not require pre-booking
Pelago Pass validity period
Once your Pelago Pass is activated, you will have 30 days to use it for eligible attractions
The 30-day validity period starts from the date of first redemption or booking
During this period, you can continue redeeming or booking attractions under your Pelago Pass
Important validity condition
The final expiry date of the Pelago Pass is 31 March 2027, regardless of activation date
This means:
Your Pelago Pass cannot be used beyond 31 March 2027
Any bookings or visits must fall within both:
The 30-day validity period, and
The overall pass expiry date (31 March 2027)
Example for easy understanding
You purchase a Pick 4 Pelago Pass on 1 July 2026
At this point, no attractions have been redeemed yet, so your Pelago Pass is valid until 31 March 2027
You redeem your first 3 attractions on 4 July 2026
This activates your 30-day validity period
You then have until 3 August 2026 to redeem the remaining attraction(s), as long as it is before 31 March 2027
Why does my attraction voucher show a different validity from my Pelago Pass?
We understand this can be confusing. Your Pelago Pass validity and your individual attraction voucher validity are different and apply at different stages of your booking.
Pelago Pass validity (overall usage and redemption period)
Your Pelago Pass controls how long you can redeem attractions in the Pelago Pass portal
Your Pelago Pass is valid:
Until 31 March 2027 if it has not been activated, or
For 30 days from the date of first activation once you start using it
When is the Pelago Pass activated?
Your Pelago Pass is activated when you first:
Make a pre-booking (time slot booking) for an attraction, or
Click “Redeem Now” for an attraction that does not require pre-booking
You must ensure all attraction redemptions are completed within your Pelago Pass validity period.
Attraction voucher validity (entry ticket validity)
When you redeem an attraction using your Pelago Pass, a separate attraction voucher is generated for that specific attraction
This voucher is used for entry into the attraction
The validity shown on each attraction voucher is set by the attraction itself, not by the Pelago Pass.
It depends on how you redeem the attraction:
Date range validity: You may visit anytime within the stated validity period
Fixed-date validity: You can only visit on the specific date selected during redemption or when clicking “Redeem Now”
Why the validity dates are different
The Pelago Pass validity controls your redemption window (30 days after activation or until 31 March 2027 if unused)
The attraction voucher validity controls your actual entry date rules, which are set by each attraction
Summary
Pelago Pass validity: Time period to redeem the attractions
Attraction voucher validity: Entry rules for each redeemed attraction ticket
Pelago Pass Singapore FAQs
I see an error message: “Invalid request, data does not match” on the Pelago Pass Redemption Portal
This message usually means that one or more details entered on the Pelago Pass Redemption Portal do not exactly match your Pelago Pass confirmation voucher.
How to resolve the error
Please check the following before trying again. All fields must match exactly as shown on your Pelago Pass confirmation voucher:
Name: Enter the full name exactly as displayed on your Pelago Pass booking under "Purchased by"
Email address: Use the same email address used when purchasing your Pelago Pass
GT Code: Enter the GT Code (Confirmation QR code) exactly as shown on your Pelago Pass voucher.
Important
All fields are case sensitive. Even an extra space or different letter case may cause this error
If the error persists after checking the details above, please reach out to us and we’ll be happy to help you access your Pelago Pass.
Is the Pelago Pass refundable?
This Pelago Pass is non-refundable. There will be no refund for unused or partially used items for the Pelago Pass. Inclusive benefits are not transferable and cannot be exchanged for cash or any other form of claim if not utilised. Lost, stolen or damaged QR codes will not be replaced or refunded.
Will I get a refund or validity extension if my schedule changes due to bad weather?
No refunds or extensions are permitted for the Pelago Pass. If an activity is unavailable because of weather or other circumstances, please use your reservation for another activity. There are no refunds for partially redeemed passes.
I couldn’t get in with my Pelago Pass and had to buy tickets on the spot. Can I get a refund?
No refunds will be given for on-site ticket purchases. Should an activity be unavailable, please use your reservation on another activity.
The attraction was closed on the day. Can I get a refund?
Should an activity be unavailable, please use your Pelago Pass on another activity. No refund will be made for partially redeemed bookings.
I booked the wrong date. Can I change my visit date?
Redeemed Tickets: Once a ticket is redeemed, the visit date cannot be changed. A redeemed ticket is defined as the ticket has been scanned for admission.
Timeslot Attractions: For attractions that require pre-booked timeslots, the visit date cannot be changed, even if the ticket has not been redeemed.
Other Attractions: If the attraction does not require a timeslot and the ticket is not yet redeemed, date changes may be possible, subject to the attraction’s approval.
There is an error in redemption when I'm at the entrance.
If you found that there was an error with the redemption during on-site admissions, please reach out to us via Chat and we’ll be happy to assist you!