This article is for customers who want to book or have purchased the Pelago Pass Singapore. It covers product-specific details of managing the Pelago Pass such as availability, time slot booking (pre-reservations), inclusions, and restrictions. For enquiries about other products, please visit our Help Centre Article.
About the Pelago Pass
What is Pelago Pass SIngapore?
Pelago Pass is a multi-attraction pass that allows you to visit top attractions in Singapore using just one booking. Here's how to book it and what to know before you do.
What does the Pelago Pass include?
The Pelago Pass includes access to multiple attractions within 30 days from activation, with the flexibility to pick and choose depending on when and where you would like to go during your trip! Visits can be applied on different days within the usage validity period.
Purchasing the Pelago Pass
How do I buy the Pelago Pass?
Follow these 4 simple steps:
Step 1: Choose your Pelago Pass type
We offer multiple Pelago Pass options! For example, "Pick 2", "Pick 3", up to "Pick 5" attractions, with or without Universal Studios Singapore.
To help you choose:
Visit the Pelago Pass product page [here]
Use the filters (e.g. number of attractions, inclusion of Universal Studios) to find a Pelago Pass that suits your plans
Step 2: Select your travel date
Select the date you expect to be in Singapore and begin using the Pelago Pass
Important: If you’re planning to make a same-day booking and the date is no longer available, we strongly recommend not selecting a later date, as this may affect your ability to redeem the Pelago Pass.
Step 3: Choose the number of Pelago Passes
Select the number of adults and children in your group
Children aged 4 and above require their own Pelago Pass
Children under 4 may be subject to additional fees at certain attractions (check the attraction's terms)
Children under 12 must be accompanied by an adult
Step 4: Complete your booking
Click 'Book Now' to proceed to checkout
Complete your payment to confirm the booking
Once your booking is confirmed, you’ll receive a confirmation email with the Pelago Pass as an attached file.
Why can’t I book this Pelago Pass Singapore date?
If you cannot select your preferred date for the Pelago Pass, it may be due to one of the following reasons:
Same-day bookings are no longer available: We recommend purchasing for the next day and starting your activities from that date
Sold out: The Pelago Pass for your chosen date has been fully booked. We recommend selecting a different date
Please note, these availability rules only apply to the Pelago Pass Singapore and may be different for other attractions.
Am I eligible to buy the Pelago Pass?
Only non-residents of Singapore will be eligible to purchase.
The arrival date to Singapore must be no later than 30 March 2026.
Passengers aged 3 and above must have a valid Pelago Pass to redeem the attractions and deals. For children below the age of 3, other fees may apply which is payable directly to the merchant.
Children (below 12 years) will need to be accompanied by an adult.
Can residents of Singapore buy the Pelago Pass?
No. The Pelago Pass is not available to Singapore citizens, Permanent Residents, holders of a valid employment pass (EP or work permit) issued by the authorities of Singapore, Dependant’s pass holders, and Student Pass holders.
What is the age for Adult and Child passes?
Child applies to ages 3-12 years, and Adults apply to those 13 years and above. For children below the age of 2 years, other fees may apply depending on the attraction, which is payable directly to the merchant.
Can I buy the Pelago Pass for someone else?
No, the Pelago Pass is not transferable to another person. Your name must appear on the pass, or you must be part of the same group as the person whose name is on the pass.
If you're purchasing the Pelago Pass as a gift, please enter the name of one of the users (someone who will be using the pass) as the booking name during checkout.
Validity period
When does my Pelago Pass start, and how long can I use it?
Your Pelago Pass will be activated (start working) when you do either one of these actions:
Make your first time slot booking for an attraction that needs pre-booking, or
Scan the QR code at an attraction to enter
From the time your Pelago Pass is activated, you have 30 days to use it at other attractions.
Important: The last day you can use the Pelago Pass at any attraction is 31 March 2026, even if your 30 days are not over.
When does my Pelago Pass expire?
All attraction redemptions must be completed before the expiry date shown below:
If you bought your Pelago Pass on or after 27 March 2025:
You can use it from 1 April 2025 to 31 March 2026, 23:59 hrs
It is valid for 30 days after activation or until 31 March 2026, whichever comes first
Using the Pelago Pass
How do I use the Pelago Pass?
To use your Pelago Pass, follow these steps:
Check if the attraction needs a booking
Some attractions require you to book a timeslot in advance
Others let you enter by just showing the QR code from your confirmation voucher
If booking is needed:
Book your time slot at least 2 days before your visit
This helps make sure there are available slots for you
Where to check if pre-booking of time slot is needed:
Refer to the List of Attractions [here]
Attractions that need a pre-booked time slot will show "(pre-booking required)" next to the attraction's name
Important:
Always check the attraction’s opening hours and any closure dates before your visit
How to book time slots for required attractions?
Open your PDF voucher and click on “Manage Bookings” to make a booking for this attraction.
Click on the choice pass button and choose your preferred attraction.
Update the 'Reserved date' by clicking on 'Reserve', selecting your preferred visit date, and click on 'Reschedule'
Do not click on 'Redeem'.
Repeat for each ticket.
On the date of redemption, click on "Manage Bookings" and select on 'Redeem' to download your admission vouchers.
I’m unable to make a timeslot booking / I’m having issues booking a timeslot
If you encounter an error while trying to book a timeslot for the Pelago Pass, please reach out to us for assistance. We’ll help guide you through the process and resolve the issue.
Can I start using the Pelago Pass on a different date than what I selected when purchasing?
Yes, the Pelago Pass can be activated anytime until 31 March 2026. Once activated, it can be used for 30 days to visit all attractions. Please note the final day for using the Pelago Pass at any attraction is 31 March 2026.
What do I need to show to get into an attraction?
Please show your QR code on a valid Pelago Pass to enter the attraction. For Universal Studios, please show the generated ticket from the booking.
Some attractions may have additional requirements. Please check the redemption information and operating hours of the attraction.
How many attractions can I visit using the Pelago Pass?
You can visit up to 5 attractions with the Pelago Pass, depending on the number of attractions selected at the time of booking.
Can I visit the same attraction multiple times?
No, an attraction can only be visited once using each Pelago Pass.
Other points to note
Is the Pelago Pass refundable?
This Pelago Pass is non-refundable. There will be no refund for unused or partially used items for the Pelago Pass. Inclusive benefits are not transferable and cannot be exchanged for cash or any other form of claim if not utilised. Lost, stolen or damaged QR codes will not be replaced or refunded.
Will I get a refund or validity extension if my schedule changes due to bad weather?
No refunds or extensions are permitted for the Pelago Pass. If an activity is unavailable because of weather or other circumstances, please use your reservation for another activity. There are no refunds for partially redeemed passes.
I couldn’t get in with my Pelago Pass and had to buy tickets on the spot. Can I get a refund?
No refunds will be given for on-site ticket purchases. Should an activity be unavailable, please use your reservation on another activity.
The attraction was closed on the day. Can I get a refund?
Should an activity be unavailable, please use your reservation on another activity. No refund will be made for partially redeemed bookings.
I booked the wrong date. Can I change my visit date?
Redeemed Tickets: Once a ticket is redeemed, the visit date cannot be changed. A redeemed ticket is defined as the ticket has been scanned for admission.
Timeslot Attractions: For attractions that require pre-booked timeslots, the visit date cannot be changed, even if the ticket has not been redeemed.
Other Attractions: If the attraction does not require a timeslot and the ticket is not yet redeemed, date changes may be possible, subject to the attraction’s approval.
There is an error in redemption when I'm at the entrance.
If you found that there was an error with the redemption during on-site admissions, please reach out to us.