If your payment didn’t go through at checkout, you may see a message like “We couldn’t authenticate your payment. Please try again later”, or your booking status may show as “Failed”.
This means we were unable to process the payment method used, and no booking was completed.
This could happen for a few reasons, such as:
The card you're using has expired
The card didn’t pass the security checks
The card has been declined by your issuing bank
What you can do:
We suggest trying again with a different card! Make sure that:
Your card details are entered correctly
Your card is enabled for online and international payments
You complete any required security or authorisation steps (e.g. OTP)
If you're still having trouble, you can also contact your bank to check if your card supports online payments or if they can assist further.