Change Activity Date
Step 1: Check if your voucher is open-dated or fixed-dated.
Your voucher may be open-dated or fixed-dated. This determines if you need to request a change.
Open-Dated Vouchers (also known as flexible-date tickets)
Open-dated vouchers can be used within the validity period shown on the voucher. The date selected during booking is usually for reference only.
Your voucher may show wordings such as:
“Valid for 1 month from the date of selection”
“Valid for 60 days from purchase”
“Valid from 1 January to 1 June 2027”
“Valid until 31 December 2027”
These vouchers typically show a validity period or expiry date instead of a fixed visit date.
Important note: Some open-dated vouchers require you to reserve a date or timeslot before your visit. If required, this will be stated on the product page or voucher. Once a date or timeslot has been reserved, any change may require the service provider’s approval.
Fixed-dated Vouchers
Fixed-dated vouchers are valid only for the specific date and, where applicable, time shown on the voucher.
Your voucher may show:
“Valid on 1 June 2024”
“Valid on the date of selection only”
A clearly stated Visit Date or Visit Date/Time
Important: Some vouchers may also show a wider validity period. If a specific “Visit Date” or “Visit Date/Time” is stated, the voucher is considered fixed-dated.
Examples of validity dates on vouchers
Open-Dated Vouchers:
Tickets can be used within the stated validity period
A voucher with an expiry date is also open-dated
Fixed-Dated Vouchers
A voucher showing a specific Visit Date/Time is fixed-dated
A voucher showing only one valid date is also fixed-dated
Step 2: Check if a change is needed
If you have an open-dated voucher
If your planned visit falls within the validity period shown on your voucher, no change is needed. You can use the voucher within that period.
If you have a fixed-dated voucher
If you want to visit on a different date or time from the one shown on your voucher, you will need to request a change.
Change requests are subject to the service provider’s approval.
If your activity date is 3 or more days away:
We'll assist to forward your change request to the service provider for review. Please share the type of change you’d like to make and the specific details of your request.
Please note that all change requests are subject to the service provider’s approval.
If your activity date is 2 days away or less:
We’re unable to accept change requests this close to the activity date, as there may not be enough time for the service provider to review and process them.
You may consider:
Using your original booking: Your voucher remains valid for the confirmed date.
Transferring your ticket: This may be possible for general admission tickets that do not require a name match.
Cancelling and rebooking: If your booking allows free cancellation and the cancellation window is still open, you may cancel and make a new booking for your preferred date
What happens after you submit a change request
We’ll send your request to the service provider.
Providers typically respond within 1 to 3 business days.
If your request is approved, you may receive an updated confirmation voucher by email.
If you do not receive confirmation before your original activity date, please proceed with your booking as originally scheduled.
Changes are only confirmed once you receive approval from us.
Change the Number of Participants
The number of participants on a confirmed booking cannot be changed directly.
To increase or reduce the number of participants, you will usually need to cancel the existing booking and make a new booking with the correct number of participants.
Please note:
The new booking will be charged at the price available at the time of rebooking.
Refund eligibility depends on the booking’s cancellation policy.
Non-refundable bookings generally cannot be partially refunded if fewer participants attend.
Cancellation or handling fees may apply.
Change the Package or Option Selected
The package or option on a confirmed booking cannot usually be changed directly.
You will need to cancel the existing booking and make a new booking with your preferred option.
The new booking will be subject to current availability and pricing. Refund eligibility and any fees will depend on the cancellation policy of your original booking.
Change the Participant Name
For most experiences, the name shown on the voucher is for reference and does not need to match the person using it.
However, some experiences require the participant’s name to match their identification. This may apply to products such as:
Cruises
Ferry tickets
Rail passes
If your booking requires a name match, contact Customer Support. Name changes are subject to review and may incur a fee.