We understand that plans can change. Whether you need to update the date, number of participants, participant names, or options for your booked activity, this article explains how changes and rescheduling work on Pelago, and what you can do check before reaching out.
Change of Activity Date
Step 1: Understand your voucher type
There are two types of vouchers, and knowing which one you have will determine if a change is needed: open-dated or fixed-dated.
Open-Dated Vouchers
What this means:
These vouchers do not require a fixed date at the time of booking
You can redeem the voucher directly with the provider within the voucher’s validity period
No rescheduling is needed as long as the voucher is still valid.
What they look like on your confirmation voucher:
“Valid for 1 month from the date of selection”
“Valid for 60 days from purchase”
“Valid from 1 January to 1 June 2024”
“Valid until 31 December 2024”
Important Note: Some attractions with an open-dated voucher may require an extra reservation
This will be indicated in the confirmation voucher, or the product page
Once a timeslot has been pre-booked, any request to change it is subject to the experience provider's review and approval
Fixed-Dated Vouchers
What this means:
These vouchers are booked for a specific date and time
Any change to the activity date or time will be reviewed as a reschedule request and is subject to the product’s policy
What they look like on your confirmation voucher:
“Valid on 1 June 2024”
“Valid on the date of selection only”
Voucher shows a “Visit Date/Time” based on your booking request
Examples of validity dates on vouchers
Open-Dated Vouchers:
Tickets can be used between the specified dates: “Valid between [date] to [date]”
Voucher shows a ticket expiry date, indicating it can be used any day until that date (open-dated)
Fixed-Dated Vouchers
Voucher shows a “Visit Date/Time” based on your booking request
Voucher shows only one valid date: “Valid on [date]"
Step 2: Check if a change is needed
Compare your voucher details with your planned activity:
Confirm the voucher type (open-dated or fixed-dated)
Check the date on your voucher against your intended activity date
Open-Dated Voucher: If your planned date is within the valid period, you usually don’t need to make a change.
Fixed-Dated Voucher: If your planned date differs from the voucher date, a change may be required.
Step 3: Next Steps
If a change is necessary, or if your provider requires assistance, please reach out to us.
Change of Number of Participants
Adding participants: A new booking may be needed, subject to provider review and availability.
Removing participants: Subject to the provider’s cancellation policy; partial refunds may be possible if stated
Change of Option Selected
Subject to the cancellation policy of the booking
Change of Participant Name
For activities requiring exact name matches (e.g. cruises, ferry tickets), changes are subject to review and may incur a fee. Contact Customer Support for assistance
Otherwise, the name on the voucher is for reference and can be used by anyone in the party