We are sorry to hear that your experience may not have met your expectations. Your feedback is very important to us, and we appreciate the time you take to share it.
How to Submit Feedback
To help us review your case, please provide as much detail as possible when submitting your feedback. Include the following if you can:
Your Pelago Booking ID
A clear description of your experience
Any screenshots, photos, or documents that support your feedback
The more details you share, the faster and more accurately we can investigate.
What Happens Next
Once we receive your feedback, our team will review it thoroughly. We may also reach out to the provider involved to gather more information.
Thank you for helping us improve our services and ensure better experiences for all our customers.