Understanding the SG Culture Pass
What is the SG Culture Pass?
The Singapore Culture Pass ("SG Culture Pass") is a national initiative by the Ministry of Culture, Community and Youth (MCCY), offering S$100 in credits to eligible Singapore Citizens that can be used for ticketed arts, culture, and heritage experiences via authorised ticketing platforms, including Pelago.
Who is eligible for the SG Culture Pass?
Eligible: All Singapore Citizens aged 18 and above in 2025 are eligible. This is defined as Singaporeans who are:
Born on or before 31 December 2007; and
Singapore Citizens as of 31 December 2024
The S$100 credits are automatically credited to your GovWallet and can be accessed via SingPass.
Ineligible: Permanent Residents, Employment Pass holders, Student Pass holders, Dependant’s Pass holders, and other non-citizens.
When can I start using my SG Culture Pass credits, and how long are they valid?
Available from: 1 September 2025
Validity period: Until 31 December 2028
Steps to claim and use SG Culture Pass credits:
Log in to the SG Culture Pass portal using SingPass
Complete a one-time profile setup
Your S$100 credits will be reflected in your GovWallet
Use the credits directly when booking eligible experiences on Pelago
How can I check my Culture Pass credit balance?
You can check your available balance by:
Visiting the SG Culture Pass portal by clicking on this [link]
Click on "Check your credits"
Log in using your SingPass account
Browsing and Selecting Experiences
How do I identify eligible Pelago experiences?
Explore the best SG Culture Pass eligible deals in Singapore here!
Some listings may include both eligible and non-eligible options. Please select the option marked "SG Culture Pass Eligible" before booking.
Adding multiple Culture Pass experiences to cart
Culture Pass experiences need to be purchased one at a time, so they can’t be added to the cart together.
Making a booking using SG Culture Pass credits
How do I book an experience using my SG Culture Pass credits on Pelago?
Browse Pelago and select an experience with the “SG Culture Pass Eligible” banner
Choose your preferred date, time, and package
At checkout, select “Pay with SG Culture Pass”
Log in with SingPass when prompted
Complete your payment:
Use Culture Pass Credits in full, or
Use Culture Pass Credits and Card or PayNow for any remaining balance
After successful payment, you’ll receive a booking confirmation email and a Pelago e-voucher
Can I partially redeem my SG Culture Pass credits?
No, you are not able to partially redeem your SG Culture Pass credits.
Example:
If your booking is S$60 and you have S$100 credits, S$60 credits will be redeemed in full
If your booking is S$60 and you only have S$30 credits, the S$30 credits will be redeemed, and you will be required to pay the remaining S$30 by card or PayNow
Can I still enjoy discounts or benefits from affiliated programmes when I choose to pay with SG Culture Pass credits?
You will not be able to apply any Pelago discounts or promo codes to your booking when you choose to pay with SG Culture Pass credits. Bookings paid with SG Culture Pass credits will not be eligible for any affiliated programmes (e.g. ShopBack) unless stated otherwise.
Can I use my credits to book for others?
Yes. While your credits are non-transferable, you may use them to book multiple tickets in a single transaction for family or friends.
Earning KrisFlyer Miles on Culture Pass bookings
Yes! You’ll still earn KrisFlyer Miles when booking with Culture Pass. The miles are calculated based on your total booking amount, including the portion paid with your CP Miles. For more information on Miles redemption, refer to 'How do I start earning KrisFlyer miles, Elite miles, and PPS Value?'
Managing my SG Culture Pass bookings
Can I cancel or get a refund for my booking?
SG Culture Pass bookings are non-cancellable and non-refundable, unless, in the unlikely event that the activity is cancelled by the provider or organiser.
What happens if my booking is cancelled or rejected by the provider?
If your booking is cancelled or rejected by the provider, your Culture Pass credits will be automatically credited back to your account.
This usually happens within 2 days. If you don’t see the credits reflected after that, please reach out to us, and we’ll be happy to help!
Can I change my booking date or time?
We understand, sometimes life doesn’t go as planned!
Please note: A lot of planning and preparation goes into making your experience smooth and enjoyable. To help us serve you better, we recommend avoiding changes or rescheduling unless absolutely necessary.
If you need to make a change, requests are subject to the provider’s policy and availability. Please reach out to us and we’ll be happy to assist.
How do I know if my SG Culture Pass credits refund has been processed?
Once your cancellation is processed on Pelago, or if the booking has failed, no further action is needed from you. The refund will be processed automatically based on your payment method.
If you paid fully using SG Culture Pass credits
Please allow up to 2 days for the Culture Pass credits to be credited back to your account.
After 2 days, you can check your updated balance on the SG Culture Pass portal.
If you paid using SG Culture Pass credits + Card/PayNow
Culture Pass credits: Refunded within up to 2 days.
Card / PayNow payment: The remaining amount will be refunded to your original payment method within up to 10 business days.
If you don’t see your Culture Pass credits refunded after 2 working days, feel free to reach out to us and we’ll be happy to look into the transaction for you.