If a booking needs to be cancelled due to exceptional circumstances, please contact us via chat to submit a refund request. Supporting documents must be provided for the request to be considered.
For more information on what qualifies as an exceptional circumstance, please refer to 'Pelago’s Cancellation Policy'.
Submission Guidelines
To help us review your request promptly, please submit the required documents as outlined in this article according to your cancellation reason
For medical cancellations, ensure that medical certificates are clear, legible, and indicate that the participant is unfit on the activity date
Please note that all cancellations are subject to review and approval
Refund Method
If approved, cancellations due to Exceptional Circumstances are issued as a Pelago credit.