Accepted Payment Methods for Disney Adventure Cruise Bookings
What payment methods are available for Disney Adventure cruise booking?
Pelago website: Payments can be made using Credit Card
Pelago app: Payments can be made using Credit Card
Kris+ app: Payments can be made Credit Card, Apple Pay, KrisPay Miles
How Payments Work for Disney Adventure Cruise Bookings
How does payment for Disney Adventure Cruise bookings work?
For bookings on the Pelago website, a 10% deposit is required upon confirmation, with the remaining 90% due 101 days before sailing.
The final balance will be automatically charged on the due date, unless other arrangements are made.
Promotional discounts will be included in the total cost. The payments are structured as 10% at booking and 90% 101 days before sailing.
For bookings on the Pelago and Kris+ App, full payment is required upfront upon confirmation.
Second (Balance) Payment for Disney Adventure Cruise Bookings
I made a purchase for Disney Adventure via Pelago website. Can I pay the balance upfront or pay up earlier?
Yes, you can pay the balance payment for your Disney Adventure Cruise Bookings earlier! Steps to pay early for Disney Adventure:
Log in to your account and locate your booking
Click into your booking and scroll to the payment section
Click “Pay Now"
Select a payment option:
Use the original payment method, or
Update your card details to pay with a new payment method by clicking on 'Edit'.
Complete full payment. A confirmation notification will be sent once payment is successful.
Important details:
Payment method can be changed, but currency cannot be changed.
The currency rate used for your second payment will be the same as your first payment.
A notification will be sent whenever the payment method is updated or full payment is completed.
The same steps apply if you want to update your card details before the second payment is due.
What if the 90% balance payment was not successfully processed?
You will be notified promptly via the contact information provided at the time of booking.
A grace period of 7 calendar days will be provided to resolve the payment issue, during which you may update your payment information or make an alternate payment.
If the balance payment is not successfully resolved within the grace period, Pelago reserves the right to cancel your reservation. In such cases, the deposit amount and any payments made may be forfeited in accordance with Pelago’s cancellation and refund policies.
I’m unable to make my second payment for my Disney Cruise booking
If you see this error when trying to make your second payment:
“We couldn't complete the payment for the activity below using your saved payment method”
This usually isn’t an issue with your card.
Why you might not be able to complete your second payment
For Disney Cruise Line bookings, second (balance) payments need to be completed within a specific payment window.
If the payment is attempted after this window has passed, the system will automatically stop the payment from going through, even if your payment method is valid.
What to do next if you face this error message when trying to make your second payment
Please reach out to us via chat, and our team will be happy to help.
Important to know
If the balance payment is not successfully completed within the grace period, Pelago may need to cancel the reservation.
In this situation:
The deposit, and
Any payments already made
may not be refundable, in line with our cancellation and refund policies.
Other Payment FAQs
Does the price on Pelago include port fees?
Yes! The price you pay on Pelago includes all taxes and port fees.
TFPE (Taxes) Based on Sailing Date
For sailings before 1 October 2026, the TFPE is $46.95 per person
For sailings on or after 1 October 2026, the TFPE will be $49.95 per person.
Note: TFPE refers to Taxes, Fees, and Port Expenses applied per guest.
How do I pay the gratuities for my Disney Adventure Cruise booking?
Gratuities for your Disney Adventure Cruise can be paid onboard.
Once you’re onboard, the gratuities amount will be automatically added to your onboard account and charged to the credit card registered during online check-in.
When will I earn my KrisFlyer Miles for my Disney Adventure Cruise booking?
You will earn your KrisFlyer Miles for your Disney Cruise booking after your sailing date. Any bonus miles from promotions will also be credited at this time
Why does the Disney Cruise Line (DCL) Navigator app show "Balance: Contact Your Travel Professional"?
If you see this message in the Disney Cruise Line Navigator App, there is no cause for concern.
"Balance: Contact Your Travel Professional" is standard display behaviour for all bookings made through a travel agent, including Pelago. It does not mean you have an outstanding balance.
Because your payment is processed through Pelago, the Disney Cruise Line app is not able to display your payment details directly. The message is simply letting you know that your payment information is managed through your travel professional (Pelago), rather than directly through Disney Cruise Line.
Your booking is not affected. You will still be able to:
Reserve onboard activities when your booking window opens
Reserve dining when eligible
Complete Online Check-In when your check-in window opens
If you have any concerns about your payment status, please reach out to us and we will be happy to confirm.