The magic doesn’t have to end once you’ve stepped off the Disney Adventure. ✨ We hope your voyage was a memorable one, but we understand that you may occasionally need help with post-sailing matters, such as reviewing unexpected charges or following up on items that may be missing.
As Pelago facilitates your initial booking, certain onboard and post-cruise matters are handled directly by Disney Cruise Line to ensure your privacy and security. If you have questions about anything that came up after your sailing, the Disney Cruise Line team will be best placed to assist you.
Retrieving Your Onboard Folio
Your onboard folio is a summary of all charges incurred during your cruise. It is generated and managed by Disney Cruise Line, so Pelago is unable to retrieve or provide a copy on your behalf.
If your sailing was within the last 90 days, you may be able to access your folio by logging into your Disney Cruise Line account and navigating to My Cruise History and Folio.
If the folio is not available there, please contact Disney Cruise Line directly via their Help Centre. Their Guest Services team will be able to assist you in obtaining a copy.
Help With Charges or Missing Items
If you notice unfamiliar charges on your statement or realise something was not included or missing from your cruise experience, Disney Cruise Line’s Guest Communications team can assist you directly.
📩 Please reach out to dcl.guest.communications@disneycruise.com for support.
When you get in touch, we recommend including:
Your full name
Your sailing date
Reservation or confirmation number
A clear description of the charge or missing item
Any supporting photos or documents (if applicable)
The Disney Cruise Line’s Guest Communications team will review your case and get back to you with next steps.