Share these screenshots to help us troubleshoot your eSIM issue
To help us investigate your Pelago eSIM (Powered by Frewie) issue as quickly as possible, please send us the two screenshots below.
These screenshots allow our team to identify the problem more accurately and reduce the need to ask for additional information later. We've also included examples of what each screenshot should look like.
đ± Screenshot 1 - Device Mobile Settings
Go to Settings â Mobile Service (or Cellular) and take a screenshot showing all SIM/eSIM entries listed on your device.
Here is an example of what this screenshot should look like:
đČ Screenshot 2 - Pelago App (Explore tab)
Open the Pelago app, go to the Explore tab, and take a screenshot showing your eSIM plans displayed at the top.
Here is an example of what this screenshot should look like:
