A guide to the most common checkout errors you may encounter before completing a booking on Pelago. Including:
Price updates
Availability issues
Payment failures
Server errors
If you're seeing an error that's preventing you from completing your booking, you're in the right place. Below are the most common checkout errors and what you can do to resolve them.
⏱ Investigation timeline
If your issue requires investigation, please allow 1 - 2 working days for our team to review it.
If your activity is taking place within the next 3 days, we recommend considering alternative booking options if you need an immediate booking confirmation.
"Selected unit prices have been updated" or "Please review new prices before checking out"
This message appears when the activity uses dynamic pricing. The price may have changed based on demand, availability, or the date you selected while you were browsing.
What you can do:
Return to the activity page
Select "Book now" again to refresh the latest price
Continue to checkout using the updated price shown
If the same error keeps appearing even after accepting the updated price, it may be a temporary technical issue. Please contact us and we'll investigate further.
"Activity not available" or "Option no longer available"
This is a known technical issue that our team actively investigates. In most cases, it is resolved within 6-12 hours.
What you can do:
Wait 6-12 hours
Return to the product page and try booking again
If the same error keeps appearing even after trying again, we will need to investigate the issue further.
504 errors, timeouts, or "Please try again later"
These errors can occur during periods of high demand, such as flash sales or promotional campaigns, when our checkout service is temporarily busy.
Try the following:
Wait 30-60 minutes and try again
Clear your browser cache and cookies
Try a different browser or device
If you were booking during a flash sale or promotion, please note that promotional inventory may sell out quickly during busy periods.
"Something went wrong. We're sorry you're seeing this error. Please try again later or contact support for further assistance"
This is a general error that can appear when there's a temporary issue with our system.
Try the following:
Refresh the page and try again
Clear your browser cache and cookies
Try a different browser or device
Wait a few minutes and attempt your booking again
If the error persists, please contact our support team with the product name, the option you selected, and a screenshot of the error if possible.
Still need help?
If the steps above didn't resolve your issue, please contact us with:
The product name or URL
The specific option or package you selected
The error message you saw (a screenshot is helpful)