Hotel bookings cannot be changed directly after they are confirmed. To change your stay dates, room type or number of guests, you will need to make a new booking and cancel the existing one, if its cancellation terms allow.
Before continuing: Check the cancellation policy and refund amount shown in your current booking.
Changing your dates, room type or number of guests
Open your current booking and check whether it is fully refundable, partially refundable or non-refundable.
Search for the hotel again using your new dates, room type or number of guests.
Make the new booking first to secure the latest price and availability.
Wait for the new booking to be confirmed, then cancel the original booking according to its cancellation terms.
Important: The new booking is subject to the latest prices and availability. If the original booking is non-refundable, cancelling it will not normally result in a refund.
Adding extra nights
You do not need to cancel your current booking if you only want to extend your stay.
Make a separate booking for the additional night or nights.
Where possible, choose the same room type and use the same lead guest name.
Contact the hotel before arrival and share both booking references. Ask whether you can stay in the same room for the full stay.
Please note: The hotel will try to help, but keeping the same room cannot be guaranteed. You may need to change rooms or check in again between bookings.
Reducing the number of nights
Nights cannot be removed directly from a confirmed booking. If your booking allows cancellation:
Make a new booking for the correct dates first.
Once the new booking is confirmed, cancel the original booking.
Any cancellation fee shown in the original booking will apply.
For non-refundable bookings, unused nights are not normally refundable.
Can I change the guest name on my hotel booking?
Guest name changes are subject to the hotel’s approval and cannot be guaranteed.
To request a name change, contact Pelago Support with:
Your Pelago booking ID
The current guest name
The correct guest name as shown on the guest’s official ID or passport
We will check whether the name can be changed and inform you of the outcome.
If the name can be changed
A fee or price difference may apply, particularly if the room was booked under a rate that changes based on current prices.
If there is no additional charge, we will process the name change.
If an additional charge applies, we will inform you of the amount and request payment before processing the change.
Any applicable name-change fee cannot be waived.
If the name cannot be changed
You may need to cancel the existing booking and make a new booking under the correct name. The original booking’s cancellation terms will apply, and the new booking will be subject to the latest rates and availability.
Need help?
If you are unsure whether your booking can be cancelled and rebooked, contact Pelago Support before cancelling. Please have your booking ID ready so we can check the booking terms with you.