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How to find and view your hotel booking

You can find your hotel booking in your Pelago account or through the confirmation email sent after booking.

If you booked while signed in

  1. Sign in to the Pelago account used for the booking.

  2. Go to Bookings.

  3. Choose Upcoming or Past & Cancelled.

  4. Select your hotel booking, then select View voucher to open the booking details.

Pelago account menu with Bookings selected and the Upcoming and Past and Cancelled tabs visible. Hotel booking examples are shown with sensitive areas covered.

The Bookings page shows your upcoming, past and cancelled bookings.

If you booked as a guest

A guest booking is made without signing in to a Pelago account.

  1. Open the confirmation email sent to the email address used at checkout.

  2. Select View booking in the email.

  3. Keep the confirmation email so you can return to your booking details later.

The View booking button in a Pelago hotel confirmation email.

Select View booking in your confirmation email.

Tip: For easier access in future, create a Pelago account using the same email address used for the booking. After signing in, the booking will appear in Bookings.

What you can view

  • Booking status and Pelago Booking ID

  • Hotel name, address and contact details

  • Room type and number of guests

  • Check-in and check-out dates

  • Cancellation terms and deadline, if applicable

  • Amount paid and payment method

  • Booking voucher

If you cannot find your booking

  1. Check that you are signed in with the same email address used at checkout.

  2. Search your inbox for Pelago and check your Spam or Junk folder.

  3. If you still cannot find it, contact Pelago Support. Share the email address used at checkout and your booking ID, if available.

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