You can add special requests such as a preferred room location, bed type, early check-in, late arrival, a baby cot, pet accommodation, accessibility support or a celebration set-up.
Before you book
Check the Pelago property page or the hotel’s official website, or contact the hotel directly to confirm whether it offers the amenity you need, such as a baby cot. If the hotel offers it, add your request at checkout. If it does not, choose another property that does. Offering an amenity does not guarantee its availability for your stay.
Step 1 Add your request during checkout
On the checkout page, scroll to Guest details.
Tick Add special requests.
Enter your request in the box, then continue to payment.
At checkout, tick Add special requests and enter your request.
Step 2 If you have already booked
For accessibility needs, pets, baby cots, or confirmation of double or twin beds, contact Pelago Customer Support.
For other requests, contact the hotel directly
The hotel contact details and your confirmation number is located at the top right corner of your voucher
Step 3 Know what to expect
Requests submitted during checkout are shared with the hotel.
All requests are subject to availability and are not guaranteed. Submitting a request does not confirm that the hotel offers the amenity or can fulfil it.
Some requests may incur additional charges, such as an extra bed. To check availability and charges, contact the hotel using the details on your voucher and share your confirmation number and request.
The hotel will confirm any applicable charges and how payment should be made. You may need to pay the hotel directly.