Bookings made through third-party platforms such as Pelago may not qualify for loyalty points, status nights or membership benefits. Eligibility will depend on the hotel’s loyalty programme and the rate booked.
What should I do?
Before booking, contact the hotel or its loyalty programme directly and ask:
Whether a booking made through Pelago is eligible for points or status nights
Whether your membership benefits will apply during the stay
Whether your membership number can be added to the booking
You may also provide your membership number to the hotel at check-in. However, this does not guarantee that points or membership benefits will be awarded.
Pelago cannot confirm or guarantee your eligibility for hotel loyalty points or benefits. For missing points or other loyalty-related enquiries, please contact the hotel or loyalty programme directly.