Honestly this time with Pelago was a really terrible experience. I ordered a massage to relax, despite ordering the same day as per the option and saying it would be sent in 15 minutes, the voucher was never sent. This lead me to going back and fourth all day with customer service, wasting my time. Pelago still did not confirm, but the admin in the clinic told me I was confirmed, which was a miscommunication and I was treated like a customer who was trying to skip paying. I was interrogated before the massage. Instead of relaxing I had a stressful experience. The massage was awful, I already requested an experience and stronger massage therapist, yet they gave me an inexperienced weak therapist who didn't understand about knots and athletic massage technique. I literally do not feel like I even had a massage. I wasted hours of my VALUABLE time for this, trusting Pelago would offer a trustworthy experience. Also the room was extremely cold, I ended up shaking from how cold it was. Terrible and overpriced.