- Child Policy -

• Under 4 years old : Free of Charge for first child (sharing services with parents). Second child will be charged VND 200,000
• 4 – 7 years old : 75% Adult Rate
• 8 years old and above : 100% Adult Rate

- Term of use -

• <About transportation to the hotel>: When making a reservation, please enter the name of your hotel and address in the "Notes" section. If you are staying outside of the free pick-up area or during busy periods, you may be required to meet at a designated location.

1. Free transportation area in Old Quarter Hanoi.
2. If you are not staying in Old Quarter Area, please come to meeting point at a designated location above.
3. Generally, we use a 35-seater shuttle bus for transportation.

• Regarding sea kayak or rowboat options, for safety reasons, we recommend row boats for guests traveling with children or infants.

• Regarding Halong Bay Cruise Cancellation: Depending on local weather and conditions, Halong Bay Cruise may be instructed to be canceled by Halong City.

1. If it is determined that the flight is canceled the day before the departure date or the morning of the departure date, before the transfer to the hotel, the itinerary will be changed to Tam Coc Hang Mua sightseeing. In that case, we will contact you by email.
2. If the cruise trip is canceled after departing from Hanoi, you will return to Hanoi after having lunch on the docked cruise ship.
3. If you do not agree with the two options, we will refund you.

- FAQ -

Q: I would like to know if the accommodation is eligible for pick-up and drop-off.

A: We cannot make any guarantees at this time as it may change depending on the number of participants and the schedule on the day of participation. Once you have made your reservation, the local operating company will contact you when your reservation is confirmed. Please check your reservation confirmation email (voucher).

Q: What kind of outfit should I wear to participate in the tour?

A: Please wear clothes and shoes that are easy to move in. If you wish to experience sea kayaking during the tour, please bring your swimsuit and towel. *We will guide you to a changing area. *Your pants may get wet during the sea kayaking experience.

Q: Where should I experience kayaking/rowing?

A: The kayaking experience location is around Luon Cave.

Q: What are the precautions for sightseeing by sea kayak or rowing boat?

A: You will need to pay a additional fee to use Sea kayaks and rowboats service.

① One rowing boat can accommodate 4 people, and your pants won't get wet. For those who are not good at physical activity or who want to take a leisurely trip, we recommend taking a bamboo boat rowed by a local.

② Kayaking is a bit difficult if you are not physically strong, as you have to row it yourself. Sea kayaking is for two people, and your pants will get wet, so it is recommended that you bring a change of clothes. If you are using a sea kayak, you can leave your baggage on the ship's chair and leave it with your tour guide, such as your cell phone or camera, but if you want to carry your wallet, you will have to carry it yourself. When experiencing sea kayaking, you can take out your shoes and participate barefoot. No sandals required.